The Fern Hotels & Resorts
Website:
fernhotels.com
Job details:
Company Description The Fern Seaside Luxurious Tent Resort Daman, Series by Marriott, is a premium beachfront resort offering upscale tented accommodations and personalized hospitality. As part of the Marriott-affiliated portfolio, the property focuses on delivering high service standards, guest comfort, and memorable leisure experiences. The resort combines contemporary amenities with a nature-inspired setting, attracting both domestic and international guests. Team members are encouraged to provide warm, efficient service while upholding brand standards and supporting a collaborative work environment.
Role Description The GSA (Guest Service Associate) role is a full-time, on-site position based at The Fern Seaside Luxurious Tent Resort Daman. The GSA will welcome guests, handle check-in and check-out procedures, manage reservations, and respond to inquiries in person, by phone, and via email. This role includes assisting guests with information about the resort and local area, coordinating with housekeeping and other departments to meet guest requests, and resolving issues promptly and professionally. The GSA will process payments, maintain accurate guest records, and ensure that all front office operations follow resort and Marriott brand standards. The position also involves maintaining a clean, organized front desk area and supporting other guest-facing activities as needed to enhance the overall guest experience.
Qualifications
- Strong guest service mindset, with the ability to handle check-ins, check-outs, and guest requests efficiently and courteously.
- Effective communication skills, including clear spoken and written English; additional local or foreign languages are an advantage.
- Basic computer literacy and familiarity with property management systems or reservation software (training can be provided).
- Ability to manage multiple tasks, prioritize workload, and stay calm under pressure during peak operations.
- Professional appearance and demeanor, with a focus on punctuality, reliability, and teamwork.
- Previous front office, hospitality, or customer service experience in hotels or resorts is preferred but not mandatory.
- Flexibility to work in shifts, including weekends and holidays, as required by resort operations.
- Diploma or degree in Hotel Management, Hospitality, or a related field is an advantage; equivalent practical experience will also be considered.
Click on Apply to know more.