Contract Management Associate

About us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We've raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You'll Be Doing:

The Contract Management Associate will be a key member of the Contract Management & Implementation (CM&I) Team within Insurance Operations. This role will manage high-impact payor contracts, drive process improvements, and act as a subject matter expert on payor contract management and implementation. The ideal candidate will have a strong understanding of payor contract and fee schedule management with experience managing and developing payor relationships. Additionally, the candidate will have a proven ability to enhance and streamline operational workflows.

Key Responsibilities:

Contract Management and Implementation:

• Own the implementation of newly executed payor contract data, ensuring all relevant contract details are captured and maintained accurately within internal systems.
• Drive implementation of best practices for contract review, organization, and documentation of newly executed contracts to ensure payor compliance.
• Provide guidance to other team members on interpreting complex contractual language and any reimbursement structure ambiguity to ensure that Grow is able to maximize collections for newly launched payors.
• Proactively lead audits of existing payors for missing information and to validate accuracy for internal and cross-functional use.
• Maintain accurate LinkSquares Governing Summaries by proactively seeking and loading new payor files (contracts, provider manuals, payor newsletters, reimbursement policies, etc.).
• Resolve complex rate discrepancies, collect missing fee schedules, and address incorrect payor data elements in a promptly manner.
  
  

Payor Communication and Coordination:

• Serve as a primary liaison for payor contract escalations, ensuring issues related to payor networks or reimbursement discrepancies are addressed efficiently.
• Work closely with internal teams to proactively flag potential payor compliance issues and mitigate risks.
• Maintain and optimize our payor contact list, ensuring accessibility and accuracy across teams.
  
  

Rate Management & Optimization:

• Lead efforts to document, analyze, and optimize rate management processes for improved accuracy and revenue optimization.
• Implement a quality control process to ensure all uploaded rates align with contract terms and regulatory requirements.
• Own the rate discrepancy process to identify and correct any issues caused by process errors.
• Work cross functionally to communicate any rate compliance issues not associated with load errors.
  
  

Project Leadership & Cross-Functional Collaboration:

• Drive key initiatives related to contract execution, rate implementation, and payor partnerships, ensuring alignment with organizational goals.
• Collaborate with RCM, Payor Success, and Strategic Partnerships teams to optimize workflows and enhance payor contract outcomes.
• Provide strategic recommendations to leadership on process and strategy improvements.
  
  

The salary range for this position is $90,845 - $118,000 USD (dependent on geo location).

You'll Be a Good Fit If:

• 3+ years of experience in insurance operations, contract management, or payor relations within a healthcare setting.
• Deep understanding of insurance contracts, payor fee schedules, provider reimbursement models, and regulatory compliance requirements.
• Proven experience managing complex projects and cross-functional initiatives with multiple stakeholders.
• Analytical mindset with the ability to review, interpret, and improve rate management processes.
• Excellent written and verbal communication skills, with the ability to engage directly with payors, internal teams, and leadership.
• Excellent problem-solving skills with the ability to identify and resolve rate inconsistencies, contract misinterpretations, and implementation gaps.
• Proficiency in Google Drive, CODA, JIRA, Slack, Retool, and other contract management tools.
  
  

If you don't meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.

Please see the independent bias audit report covering our use of Covey here.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
  

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

As part of our recruitment process, we use a third-party AI tool (Covey) to assist in the initial screening of resumes and applications. This tool analyzes candidates' qualifications based on the information provided in the application to identify potential matches. Certain features may qualify the tool as an AEDT (automated employment decision tool) under New York City Local Law, and may be considered an AI tool under other applicable state and city laws. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. We began using Covey Scout for Inbound on January 11, 2025. The independent bias audit report covering our use of Covey here.

By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process.

We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact recruiting@growtherapy.com.If you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please contact recruiting@growtherapy.com. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients.