Group Manager - Process Training( Travel/GDS/IATA) - Vizag

WNS

Website: wns.com
Job details:

Job Description : -

Role:

• End to End Training Ownership: Will be responsible with end to end activities including; hiring, pre-process, process, nesting, floor activities related to training

• People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment for deputy manager, trainers and trainees

Key Accountability:

• Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc.

• Performance Management: Should have excellent knowledge of training deliverable, metrics data analytics. Should be able to review training performance with Assistant Manager & Deputy Manager reporting to them and ensure action plan is created and followed to improve performance

• Escalation Management: Should be able to manage all internal and external escalation.

• Client Management: Should be able to manage client communication with clients which will include reports, reviews, audits, etc.

• Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately

• Review: Should be able to create review decks, present them and maintain action registry for closure of open items

• Content Review Should be able to direct the team conduct accurate TNI (Training Need Identification) and make changes in training plan accordingly.

• Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.

• Stakeholder Management: Should be able to manage internal communication with peers, stakeholders

• Coordination: Coordination within and outside team to ensure activities and run smoothly

• Audits: Should be able to manage all internal and external audits.

Knowledge/ Qualification:

• Under Graduate/ Graduate

• IATA / UFTA certification preferred

Special Role Requirement:

• Should be willing to work in 24*7 environment

• Should be willing to work in non-weekend offs

• Excellent working knowledge of all MS Office tools like Excel, PPT, etc.

• LEAN/YB/ GB certification preferred

• Team & multi location handling experience preferred

• Excellent written and verbal communications

Work Experience:

• Travel Experience: +3 Years – Desirable

• OTA Experience: + 1 Years – Desirable

• Training Experience: Should have sound understand of training function and should have spent + 5 years in training department – Mandate

• Team Management: +3 Years

Certification/ Domain Certification (If Applicable): Travel & Tourism

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