7. Follows-up with prospects and new residents within 24 hours to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew. Documents all follow up and classes leads during the lifecycle of the sales process.
8. Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time, following the AA renewal playbook.
9. Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
10. Demonstrates customer services skills by treating residents, prospects, guests, and others with respect, answering questions, and responding sensitively to complaints about maintenance services. Interacts with all residents and acknowledges them by name.
11. Attends community and networking events, aligns with local associations and community organizations, and participates in outreach marketing efforts to drive traffic to community and generate viable referral sources and new business leads, ensuring Greystar AA outreach expectations are consistently met.
12. Completes various financial, administrative, and other reports and analysis, and performs other duties as assigned or necessary.
13. Assists Lifestyle Coordinator by attending and assisting with the setup of events as required.
BASIC KNOWLEDGE & QUALIFICATIONS:
• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• 1-3 years minimum of relevant experience in the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
• Mathematical skills necessary to process sales conversions.
• Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
SPECIALIZED SKILLS:
• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
• Incumbents must have valid driver’s license to drive a golf cart on property.
• Proficiency in word processing, spreadsheet, property management applications, and database management programs in order to complete required reports and documents.
• Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances.
• Ability to adapt to specific markets and professionals to ensure your sales message is received appropriately.
TRAVEL / PHYSICAL DEMANDS:
• Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (25) pounds independently and fifty (50) pounds with assistance and be able to stand for extended periods of time.
• Routine, local travel may be required to attend business meetings, conduct market research, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Incumbents must be able to work a flexible work schedule, which may include evenings, weekends and/or holidays.
COMPETENCIES:
1. Ensures Accountability – Holds self and others accountable to meet commitments.
2. Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
3. Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
4. Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
5. Decision Quality – Makes good and timely decisions that keeps the organization moving forward.
6. Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
7. Being Resilient – Rebounds from setbacks and adversity when facing difficult situations.
8. Resourcefulness – Secures and deploys resources effectively and efficient.
9. Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
10. Instills Trust – Gains the confidence and trust of others through honesty, integrity and authenticity.