Associate Customer Care Advisor

Job Summary The Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress toward results and document customer communications throughout the "life-cycle" of a reported issue, supporting a fast-paced, metrics-driven customer contact center. Essential Duties & Responsibilities Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner. Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases. Develop interpersonal service skills and drive efficiency and results to achieve high customer satisfaction. Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained. Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments. Proactively pursue projects within the Support team to enhance our business and customer service levels. Demonstrates initiative to constantly increase knowledge and skills in the products they are assigned. Constantly and proactively improves customer service skills. All other duties as assigned.

Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.