Customer Support Rep, GreenSpark Software

We are seeking a dynamic individual to join our fast-growing startup as a Customer Support Representative. This role will play a pivotal role in both establishing and executing on support processes to ensure maximal client satisfaction, retention, and advocacy As the initial hire in this role and an early hire in our customer success team, you will shape and define the customer support function at our company Your primary responsibility is ensuring fast, high-quality resolutions for client issues. To do so, you will: Provide technical support and training to customers Manage an inbound ticket queue, phone call queue, and inbound chat support Own our customer-facing knowledge base and help center Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs Implement new processes to increase the scalability of our team

GreenSpark Software offers an all-encompassing management solution tailored for metal recyclers. Almost all metals are fully recyclable, so in efforts to improve the global output the company has developed a platform that enhances efficiency, cuts costs, and improves data accessibility. It does this by integrating end-to-end features such as purchasing, sales, inventory management, and CRM tools. So far, the company's processes have seen great results in enabling metal recyclers to expedite metal transactions, gain insights into their commodity positions, and transition away from paper-driven processes. Recent funding will allow the 2021-founded company to expand its product suite and grow its team, as it drives towards its ultimate mission of streamlining out-dated operations for the whole metal recycling industry.