Resident Experience Coordinator

Amira Lake Elmo, a BRAND-NEW active 55+ retirement community, is looking for a Resident Experience Coordinator to join our team! The Resident Experience Coordinator is responsible for the planning, coordinating and directing of a wide and varied scope of activities and programming which meet the spiritual, emotional, intellectual, vocational, social, physical and environmental needs of the resident population. 

Job Details:

• Hours: Full-time, Monday through Friday 9am to 5:30pm
• Pay: $26 - $31 / hour
• Location: 8695 Eagle Point Blvd, Lake Elmo, MN 55042

Benefits: 

• 401(k) Match
• Paid Vacation Time and Sick Time
• Paid Holidays and Floating Holidays
• Healthcare Benefits
• DailyPay

Resident Experience Coordinator Responsibilities:

Resident Experience:

• Encourage residents to take an active part in the community.
• With the assistance of residents and resident committees, plan, coordinate and direct a balanced and engaging program with the intent of including all residents in areas of programming and activities of their preference. 
• Assist residents or resident committees in determining the format and frequency of activities.
• Network, plan, coordinate and contract with third party partners such as lecturers, volunteers, vendors, performers, etc. that may provide virtual or in-person programming and events for the communities.
• Plan, coordinate and direct a program of scheduled group transportation to events to meet resident needs and preferences. 
• Coordinate with the Community Manager regarding implementation of vendor and/or community funded programming (such as fitness classes).
• Recruit, train and supervise all resident volunteers.
• Coordinate publication of the community newsletter and monthly activity calendar according to Amira brand standards.
• Post and distribute information and material regarding events, programs, activities, etc.
• Ensure necessary supplies and resources are on-hand for each program.
• Work with Community Manager to create annual activities plan, goals, and budget.  Maintain appropriate records pertaining to the department budget. Monitor and control cost expenditures, providing justifications/explanations for variances as appropriate. 
• Submit invoices to accounting for processing.
• Meet with new residents to provide orientation to activities and programs.
• Oversee the operation of the community’s library, craft area and woodshop and other activity and common spaces.   
• Manage the community’s in-house television channel and Resident Portal, including training resident and staff on the portal.
• Keeps detailed information available to residents regarding local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents.  Maintains relationships and contacts with concierge vendors to offer to residents.
• Serve as a resource person to residents.

Other Responsibilities: 

• Provide resources and assistance to the GLM Marketing Department to promote and support community marketing events.
• Conduct leasing tours of property in the absence of the Community Manager/Leasing Staff or as needed.

Resident Experience Coordinator Qualifications:

• Creativity in developing and planning activity programs.
• Group leadership and interpersonal skills to lead one on one, small and large group activities.
• Able to make responsible choices and decisions
• Strong organizational skills.
• Ability to use basic Windows, Microsoft Office (Word, Excel, Outlook) computer programs.
• Minimum of 1 year of life enrichment experience in active adult, assisted living or long-term care communities serving a senior population (preferred but not required).