Account Management
• Lead customer product cuttings including internal preparation as facilitating and coordinating at in person meetings.
• Manage customer-facing communication as it pertains to item management, complaints, samples etc.
• Responsible to lead and manage effective meetings by setting meeting agendas, facilitating meeting discussion, capturing action items and facilitating follow up.
• Responsible for managing the entry and communication of actionable customer complaints and facilitating the internal follow up necessary to ensure timely response back to customer.
Bid Management
• Collaborate and assist in team-sell for customer bid management such as bid management strategy execution, document preparation, portal entry, etc.
Category Management
• Assist with preparation for Quarterly category management reviews with each customer, with a goal of increasing product velocity.
Distribution Change Management
• Manage the set up process for brand new customer’s accounts.
• Lead tactical execution for any major distribution changes.
Item Management
• Responsible for managing the approval of packaging reorders according to redesign and discontinuation project timelines.
• Consistent review and management of the coordination necessary to ensure we stay on track with product launch timelines
• Manage the execution of item transitions (for example, updates to packaging, case count, ti/hi, etc.)
• Lead new item form entry and commercialization, customer redesign, and item discontinuation project management
Price Management
• Responsible for maintaining and communicating all customer-pricing sheets (customer portal, customer pricelists, customer spreadsheets, etc.)
• Assist with research and reporting as needed for customer deduction investigation, resolution and payment coordination
Team Selling
• Responsible for coordinating all samples, presentations and supplies necessary for in person customer meetings you are attending.
• Collaborate with account team on the planning and preparation to host in person customer meetings at GLC facilities
• Assist with creation and delivery of customer facing presentations.