Customer Success Intern

Support the Customer Success team in daily operations Support in planning and preparing customer meetings such as Business Reviews and projects such as case studies Coordinate and manage customer support tickets internally Conduct customer analyses such as NPS campaigns to identify areas for improvement Create and maintain training materials and support documentation Helping to handle invoicing and related administrative tasks Assist in optimising and further developing processes in Customer Success Evaluate and recommend tools for customer success operations Implement and manage tools for measuring and tracking OKRs

Our entrepreneurial spirit drives us in what we do and what we are passionate about. Our mission is to become the premier health partner in the insurance business. Recognising the need for innovation in the traditional employee insurance model we are set to revolutionize the employee insurance industry. We help companies support people before and after they get sick and to make more of their time. Our insurance solutions reduce monotonous and manual work for employees, doctors, HR & payroll managers. As we strive to lead a technology-driven transformation, we put employees first. At grape we pride ourselves on our people and our culture. We continue to grow fast and that's where you come in. Our team is dynamic, diverse and full of creative ideas. Want to join? We can't wait to get to know you!