Project Manager

As the Project Manager, you will nurture our customers through each step of the onboarding process – managing their entire experience from beginning (contract completion) to end (site launch). This includes serving as the primary contact for the customer throughout the onboarding project, running the project via Wrike, answering questions, and providing product insights and best practices, scheduling all project related meetings, and helping the customer realize the value of our product for their organization. The position also includes feeding information from the client back to the Consulting and Customer Success and Sales teams, as well as the Product Managers, to continuously improve our offer. You are the first significant relationship with the customer post-sale and have the responsibility of partnering with them to revolutionise their digital services to their citizens and visitors. You participate as a critical voice of the customer for the rest of the company, acting as an internal customer advocate.

Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.