Claims Property Field Representative (Cleveland, OH)

You must be located in Cleveland or surrounding area for this opportunity.

If you're excited about this role but don’t meet every qualification, we still encourage you to apply! At Grange, we value growth and are committed to supporting continuous learning and skill development as you advance in your career with us.

Summary:  This position is responsible for investigating, evaluating and negotiating settlement of assigned property claims with the goal of serving the customer and ensuring quality file handling.

What You’ll Be Doing:

1. Handles Commercial and Personal Lines claims.
2. Performs onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages.
3. Pursuant to line of business strategies and good faith claim practices: document all claim activity to support the claim file, including working with SIU and Subrogation partners.
4. Creates a high level of policyholder satisfaction by complying with established service standards.
5. Investigates and evaluates onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
6. Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
7. Works with and may coordinate vendor services such as contractors, emergency repair, cleaning services and experts.
8. Active member of catastrophe team, which may include overnight travel on short notice for what could be extended periods of time, in order to investigate, negotiate and settle assigned claims.
9. Responds to inquiries from policyholders, agents, internal partners and others.
10. Contributes to a positive work environment by positively influencing others, striving for high performance results with a "can do" attitude. Exhibits accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
11. Mentors members of Inside Property Team.
12. Operates and maintains company vehicle.
13. This position requires the individual to access and inspect all areas of a building or structure which is physically demanding and requires the ability to carry, set up and climb a ladder. Must be able to safely lift up to 40 lbs., walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).

What You’ll Bring To The Company:

High school diploma or equivalent education plus 3 years related experience preferred. Bachelor's degree in related field preferred.  Must possess ability to work independently in a remote setting with strong communication, time management and organization skills. Proficient with personal computer and app technology.  Demonstrated ability to interact with customers and agents in a professional manner. Valid driver's license and good driving record required. Lifting requirement of 40-50 pounds, ability to climb up on roofs and work in confined spaces.  State specific adjusters’ license may be required. 

About Us:

Grange Insurance Company, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin and holds an A.M. Best rating of "A" (Excellent).

Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on employee feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave, and expanded categories of bereavement leave.   

Who We Are:

We are committed to an inclusive work environment that welcomes and values diversity, equity and inclusion. We hire great talent from various backgrounds, and our associates are our biggest strength. We seek individuals that represent the diversity of our communities, including those of all abilities. A diverse workforce's collective ideas, opinions and creativity are necessary to deliver the innovative solutions and service our agency partners and customers need. Our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing, and Solve Creatively for Tomorrow.

Our Associate Resource Groups help us create a more diverse and inclusive mindset and workplace. They also offer professional and personal growth opportunities. These voluntary groups are open to all associates and have formed to celebrate similarities of ethnicity/race, nationality, generation, gender identity, and sexual orientation and include Multicultural Professional Network, Pride Partnership & Allies, Women's Group, and Young Professionals.

Our Inclusive Culture Council, created in 2016, is focused on professional development, networking, business value and community outreach, all of which encourage and facilitate an environment that fosters learning, innovation, and growth. Together, we use our individual experiences to learn from one another and grow as professionals and as people.  

We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.

 

 

Grange Mutual Casualty Company provides insurance services. The Company offers auto, home, life, business, personal, employee benefit, long term care, and farm insurance protection services. Grange Mutual Casualty operates in the United States.