Hospitality Ambassador

The Ambassador is responsible for welcoming and creating the first impression for guests. This role will have the ability to influence the overall guest experience by their interactions that include greeting, guiding, and providing recommendations.

The Ambassador is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

• Anticipates guest and visitor needs and provides solutions.
• Inspection of guest rooms and hotel public areas to ensure cleanliness and condition.
• Be aware of all current rates, packages, and special promotions.
• Be familiar with all in-house groups.
• Proficient in all front of house duties and responsibilities:
• Front Desk operations: guest arrival and departure, proficient billing skills, guest resolution.
• Guest Relations: dispatch center for housekeeping, food and beverage reservations, engineering, and general calls.
• Concierge: Broad understanding of local attractions, restaurants, transportation, and shopping.
• Bell operations: lifting and moving luggage, parking valet vehicles, providing information to guests, guest arrival and departure.
• Business Center: Outgoing shipping (FedEx and UPS), knowledge of computer software programs.

Qualifications:

• 3+ Years of customer service experience required (hotel experience preferred).
• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.
• Excellent communication skills required.
• Ability to identify and prioritize issues.
• Excellent organizational skills.
• Must be able to lift up to 50 lbs.
• Physical ability to stand and walk for long periods of time
• Proficient conversation English language skills required

Grand America Hotels & Resorts (formerly known as Little America) is a chain of eight hotels and resorts in the Western United States.