Graduate Trainee – Customer Support (Fresher- US Process)

BrickRed Systems

Website: brickredsys.com
Job details:

We are seeking Customer Service Representative (US Clients) to support Revenue Cycle Management operations. This is a full-time, night shift opportunity involving voice-based interactions with US insurance companies, AR follow-ups, and system documentation.

Selected candidates will receive structured training and gain hands-on exposure to US healthcare insurance processes.

Key Responsibilities

• Make outbound voice calls to US insurance companies
• Perform AR follow-ups on medical claim status and payments
• Accurately update systems with call details and claim information
• Adhere to quality, productivity, and compliance standards
• Work in US night shift schedules

Required Qualifications

• Any graduate (freshers welcome)
• Good English communication skills (spoken and comprehension)
• Willingness to work in US night shifts
• Basic computer proficiency (MS Office)
• Ability to work in a process-driven environment

Interview Process

• Screening Round
• Assessment Round
• Face-to-Face Round

About BrickRed Systems:

BrickRed Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. BrickRed Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.

With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Please post this job

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