Website:
microlink.co.in
Job details:
Microlink Solutions Pvt Ltd, a leading IT Infrastructure and IT Solutions Provider is a professional organization committed to provide outstanding Value-Added Services to its Corporate and Institutional Customers.
Experience: Freshers
Stipend: Upto 21k CTC
Education: BE / B.Tech (IT / Electronics / Computer)
Preference: Local candidates with fluency in English
Key Responsibilities:
- Provide on-site and remote technical support to end-users for hardware, software, and network issues.
- Troubleshoot and resolve desktop-related issues, including operating system errors, application problems, and peripheral devices (printers, scanners, etc.).
- Install, configure, and maintain desktops, laptops, and other end-user devices.
- Set up and maintain user accounts, email, and other IT-related services.
- Support the deployment and setup of new hardware and software systems.
- Document all support activities and incidents in the helpdesk system, ensuring accurate records and timely follow-ups.
- Collaborate with senior support engineers and other IT staff to address complex technical issues.
Technical Skills:
- Basic knowledge of desktop hardware and software troubleshooting.
- Familiarity with operating systems (Windows, MacOS, Linux).
- Understanding of networking principles (TCP/IP, DNS, DHCP).
- Knowledge of Microsoft Office Suite and other standard business applications.
- Familiarity with remote desktop software and helpdesk tools is an advantage.
Required Skills
- Good English communication skills (written and verbal).
- Basic understanding of engineering concepts and industrial practices.
- Willingness to learn and adapt to new technologies and processes.
- Teamwork and interpersonal skills.
- Positive attitude and professional work ethic.
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