Learning Administrator 1

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com. About the role ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer support and training for client LMS Administrators for support desk. Identify problems and root causes, taking a consultative approach to assist the client with a resolution. Assist with updates and revisions to training program-related processes, procedures, and supporting documentation. Assists with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients). Conducts LMS training classes and webinars for clients. Assists with daily tasks such as sending status reports, responding to client questions, and assisting content team with technical issues. Document of customer interactions in a CRM/Issue software tracking system by creating, tracking, and resolving cases as well as time involved. Provide training and support for some international customers in off-hours due to time zone differences. Maintain the integrity of client/learner records and managing user accounts. Assists clients to make recommendations to improve their online training program through LMS improvements such as setting proper permissions and file structure. Assist with internal process auditing and innovation of best practices.

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.