Commercial Lead - IT Pre Award

Department: HM Revenue and Customs

Role: IT Pre-Award Commercial Lead

Salary: £72,000 - £79,200 + GCO Pension, GCO Terms. Up to 15% performance-related-pay available on accreditation.

Locations: Stratford E20 1HZ, Manchester M3 5DS, Telford TF3 3BD, Leeds LS1 4AP, Liverpool L2 7LS.

Thinking about joining HMRC’s Commercial Directorate?

Lead the government’s digital and technological transformation! Opportunities range from leading highly motivated and professional commercial specialists, developing cutting-edge category strategies, to delivering multi-million-pound procurements. As the demand for IT solutions is higher than ever, every day promises to be different.

Develop Your Skillset

Commercial offers opportunities for exceptional personal development and career growth! You’ll develop highly-sought commercial skills, while strengthening your ability to influence, innovate, and challenge yourself, setting you up for future success!

Make Work, Work for You

With flexible working, you can plan your days in a way that helps you be productive, while making sure you can continue to live your best life.

Be One of the Team

Work collaboratively alongside our award team in a fast-paced and diverse environment. We love what we do, and you can too:

• “HMRC IT Applications is an exciting place to work, we’re a great team that collaborates and carryout high-value, critical procurements. I’ve led over £600m of work and learnt a range of innovative commercial approaches like using Taxi Rank for fast-paced requirements.” – Miriam Larocque, Pre-Award Commercial Lead.
• “The IT Pre-Award team enjoys a great variety of projects across a range of software specialisations. This keeps things interesting and also allows lots of opportunity for development by leading projects at various levels.” – Josh Jones, Senior Sourcing and Procurement Officer.

Make a Difference

See the benefit of your work! HMRC’s vital purpose touches millions of lives every day; we fund public services like hospitals and schools, alongside helping families and individuals with targeted support. Achieving this is complex and demanding, but incredibly rewarding!

An effective tax system is the bedrock of a civilised society, and we want you to be a part of it!

Job description

You will help design, create, implement and maintain category and sourcing strategies, bringing fresh perspectives and insights to the existing team.

You’ll have substantive procurement/commercial experience and demonstrable delivery of high-value complex projects. You will apply this expert knowledge to deliver high-quality, compliant and innovative commercial outcomes aligned to HMRC’s objectives that drive value for money across the procurement lifecycle.

You will be comfortable identifying, mitigating, and managing risk to protect and assure the delivery of complex projects and programmes, efficiently and effectively reducing the Department’s risk exposure.

G7 e-Customer Relationship Management

HMRC is in the early stages of exploring a transformation of its Strategic Customer Engagement Platforms (CEP), known widely as Customer Relationship Management (CRM). The estate currently consists of a number of contracts across business units providing capabilities across disparate applications and suppliers.

HMRC needs to run a number of procurement competitions to select PaaS/SaaS tools to form the future technology stack for Customer Engagement. This includes omni-channel customer contract, web data exchange with customers and customer relationship platform. This will result in multi-year deals with a likely NPV market value of c.£700m.

You will support in the creation and delivery of the strategy, planning and execution of the programme through complex requirements gathering, procurement activity, business cases, senior stakeholder management and negotiations.

You must be able to demonstrate experience in digital procurements e.g., SaaS/PaaS/IaaS, and/or AI and negotiation of contracts in a public sector environment.

For further information on this role, who we are looking for and how to apply - please click on the 'Apply Now' Link and download the candidate information pack.

Closing date for applications: 11:55 pm 29th June 2025.