Lending Operations Associate

About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.

At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the role

The Lending Operations Associate is responsible for the daily back office tasks of products under Payments.

• Ensure accurate daily reconciliation and settlement of assigned products, this role actively monitors and manages business partner performance in line with SLA, escalating concerns as needed.
• It supports the Operations Manager in daily tasks, oversees ticket processing within SLA, and drives process improvements to enhance business growth and customer experience.
• Collaborating with cross-functional teams and maintaining strong relationships with external partners, it ensures timely issue resolution and service excellence while also contributing to product innovation and operational efficiency.

Must Haves

• Preferably candidates with relevant experience on Lending, Investment, Insurance products
• Considerable knowledge for reconciliation, settlement, operation functions, systems, policies, and procedures related to digital/bank products
• Knowledgeable in transaction issue management
• Well-developed customer relations skills
• Familiarity with bank products and processes
• Basic MS Office: Proficient in Excel