Customer Care Agent

GotPhoto is looking for an enthusiastic Customer Care Agent to join our Customer Development Team in California (remote), Colorado (hybrid), or Texas (remote) to ensure our customers get the best out of our solution by engaging with them via phone or mail and solving complex technical issues effectively. Our business is growing and so is our team: we will have around 200 employees, distributed over 5 countries, by the end of 2024. As we grow and expand, we recognize the need for a dedicated Customer Care Agent to join our team and help us to build a stronger function. This role will act as the first point of contact for our clients, providing excellent guidance and support. RESPONSIBILITIES - Respond to our customer inquiries and resolve issues promptly and courteously via phone and email. - Provide accurate information about our platform and its features - Troubleshoot technical issues and escalate complex problems to the appropriate departments. - Maintain detailed records of customer interactions and transactions using our CRM system. - Support the improvement of our Customer Development operation WE ARE LOOKING FOR: - At least 6 months of experience in customer service or support, using technical documentation to navigate platforms and processes - Strong problem-solving abilities and attention to detail. - Ability to quickly grasp, explain, and troubleshoot new technologies, product updates, and systems to end users - Experience communicating customer issues to internal teams - Excellent verbal and written communication skills - Experience in software or tech organizations is a plus

GotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens! Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable. We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!