Sales Support Assistant

Job Title: Sales Support Assistant

Company: GOTEAM

Location and Workplace: Office Set-Up (HQ in Cebu City)

Shift Schedule: Day Shift

Salary: Up to PHP 35,000 depending on experience

Summary: The Sales Support Assistant will work under the instruction of a Support Specialist, managing high volume tasks and supporting various operational processes to drive client engagement and improve service efficiency.

About the Job

Key Duties:

• Assistants will work under the instruction of a Support Specialist.
• Execute high volume tasks while following multiple support processes.
• Provide application support and perform bank follow-up activities.
• Manage renewal support and renewal email communications.
• Generate commission reporting for won opportunities.
• Update CRM products, opportunities, and profiles for the team.
• Assign compliance evidence.
• Acquire and arrange data for reporting.
• Conduct outbound calls for client engagement, appointment setting, and opportunity identification.
• Identify potential client opportunities through proactive conversations (sales element).

Skills and Experience

Essential Skills:

• Understanding of outbound sales processes and ability to make 200+ calls per week, identifying potential opportunities through proactive conversations.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software; Experience with data entry and database management.
• Strong organizational skills with the ability to prioritize tasks effectively in a high-volume environment.
• Excellent verbal and written communication skills for client interactions and email correspondence.
• Strong attention to detail and ability to ensure accuracy in reporting and documentation.
• Ability to think critically and address issues proactively within support processes.
• Strong customer service orientation with an ability to engage clients professionally.
• Ability to work collaboratively with team members and support specialists.

Qualifications:

• Strong background in Australian mortgages and insurance.
• Bachelor’s degree or equivalent experience in Business Administration, Communications, or a related field.
• Previous experience in a support or administrative role, preferably in a customer service or sales environment.

Your Benefits:

• We don’t just give you a laptop, we give you an extra monitor—because two screens are better than one.
• You’ll get HMO coverage from day one—not just for you, but also for a dependent (yup, private room benefits included).
• Ever needed legal or financial advice? Well, now you and your family can access it—on us.
• Salary finance platform for personal loans, because we’re here to help you, even with the tough stuff.
• P1,000,000 life insurance coverage—because we’ve got your back.
• Leave credits above industry standards, including additional client-specific leave entitlements.
• The little things? We’ve got you covered: welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and more.
• And yes, how does a trip for two to Bali sound? Referral bonuses can take you there.

Your Family’s Benefits:

• Mental health support for your family, 24/7, because we care about them too.
• Preventive care like health education, diet counseling, and wellness sessions—available for four family members.
• Free telemedicine for your family, because we know life doesn’t wait for appointments.
• Personal invites to family events, with prizes up for grabs—because life is about more than just work.

About Us

Company Name: GOTEAM

Achievements:

• Consistently raising the bar in employee engagement with an 85% score—leaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
• Certified as a Great Place to Work for four years running—because when you’re great, you just keep proving it.
• Over 1,000 employees strong, with no plans to hit the brakes anytime soon.

Culture: At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the norm. And that 85% employee engagement score? It’s proof that we’re not just ahead of the pack—we’re redefining the pack.

Mission: Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.

Location: Headquartered in the Philippines, with ambitious plans to expand globally by 2025.