Customer Service Specialist – Manufacturing Industry | WFH | Night Shift | Up to 40K

Customer Service Specialist – Manufacturing Industry

Company: GoTeam

Location:: WFH (Remote)

Schedule: 11 PM - 8 AM PH Time (Night Shift)

Salary: Up to PHP 40,000 (depending on experience)

Summary: We are seeking a detail-oriented Customer Service Specialist – Manufacturing Industry to support our sales team by managing sales orders, maintaining customer relationships, and ensuring seamless communication between clients and internal teams. This role involves handling inbound and outbound sales calls, utilizing CRM systems like Salesforce, and collaborating with production to track order timelines. The ideal candidate is highly organized, proactive, and committed to delivering excellent customer service while optimizing sales processes.

Key Duties

• Sales Order Management: Enter and process sales orders with accuracy and efficiency
• Customer Communication: Handle inbound and outbound sales calls, ensuring a high level of professionalism and customer service.
• Sales Support: Assist the sales team with administrative tasks, including preparing quotes, managing customer data, and tracking orders
• CRM Management: Utilize Salesforce to manage customer relationships, track sales activities, and maintain up-to-date records
• Production Coordination: Work closely with the production team to track order timelines and provide customers with timely updates on their orders.
• Sales Meetings Participation: Actively participate in sales meetings, providing insights and updates on customer orders and sales activities.
• Data Accuracy & Reporting: Ensure all customer and order data is recorded accurately, generating reports when needed.
• Phone & Email Management: Respond to customer inquiries via phone and email promptly and professionally.
• Process Improvement: Identify opportunities to streamline sales processes and improve overall efficiency
• Accounts Management: Serve as the primary liaison for assigned client accounts by building strong relationships, understanding needs, ensuring timely service delivery, coordinating with internal teams, and identifying opportunities to add value.
  
  
  

Your Benefits

• 💻 Company-provided laptop and extra monitor
• 🏥 Above the Industry standard HMO for you and 1 dependent and extended dependents— with up to PHP 200,000 coverage, private room access, and PHP 10,000 meds reimbursement.
• 👨‍👩‍👧 Option to enroll 4 additional dependents including siblings, grandparents and common-law partners — salary deduction applies.
• 🌱 Development via Exceed Institute, GoTeam Cares, and Masterclass
• 🏦 Salary Finance access for personal loans (after regularization)
• 🛡 PHP 1M Life Insurance coverage
• 👓 Eyewear discounts with Sunnies Studio
• 🎁 Welcome gift on Day 1
• 🎉 Monthly gratitude events, leadership talks, Acoustic Nights, Team Dine Outs, and more!
• 🧘 Access to GoTeam Sports Club, Yoga, and wellness programs
• ✈️ PHP 10K referral bonus and chance to win a trip to Bali!
  
  
  

Your Family's Benefits

• 📞 24/7 access to financial, legal, and counseling advice for up to 4 family members
• 🩺 Free telemedicine consultations
• 🎉 Virtual family events and prize opportunities
  
  
  

Skills & Experience

• Manufacturing customer service experience. Preferably with some production planning exposure
• Preferably with Account management experience
• Excellent verbal and written communication skills
• Highly detail-oriented with strong organizational skills
• Comfortable handling a high volume of sales calls and customer interactions
• Ability to work collaboratively with sales, production, and operational teams
• Strong problem-solving skills and adaptability in fast-paced environments
  
  
  

Essential Skills

• Strong knowledge of Salesforce and efficient CRM data management
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Familiarity with other business applications (unspecified but implied)
  
  
  

Qualifications

• No formal degree or certification specified, but relevant experience is emphasized
  
  
  

About Us – GoTeam

• Great Place to Work Certified (4 years in a row!)
• 85% Employee Engagement Score
• 1,000+ team members and growing
• Mission: Provide 100,000 people with free AI certification via the Vjal Institute
• Culture: Innovation, inclusivity, growth as default
  
  
  

👉 Help support millions with smart, human-first service. Apply today.

Work Set-up

Home

GoTeam is a Great Place to Work Certified company for 4 years in a row, with an 85% Employee Engagement Score and over 1,000 team members. Their mission is to provide 100,000 people with free AI certification via the Vjal Institute, and their culture emphasizes innovation, inclusivity, and growth.