We are looking for a dynamic and results-driven Senior Branch Manager to lead the operations at goSTOPS, India’s fastest-growing backpacker hostel brand. This role involves overseeing end-to-end operations, ensuring exceptional guest experiences, managing teams, and coordinating with vendors to uphold goSTOPS’ high standards of service quality.
Key Responsibilities
Operations Management:
● Take full ownership of all operational aspects of the hostel.
● Ensure seamless daily functioning, maintaining operational efficiency and service excellence. Team Leadership:
● Supervise and lead housekeeping, front office, and security teams, fostering collaboration and a motivated work culture.
● Conduct regular team meetings, training sessions, and performance evaluations. Vendor Coordination:
● Manage vendor relationships for services such as food, housekeeping, and security.
● Ensure timely and high-quality service delivery through effective vendor management. Service Quality Assurance:
● Uphold goSTOPS’ commitment to superior guest service.
● Oversee housekeeping, food service, and property cleanliness to exceed guest expectations. Guest Experience:
● Interact with guests to understand their needs, address inquiries, and resolve concerns professionally.
● Ensure a welcoming and memorable experience for all guests.
Record Keeping and Data Management:
● Maintain accurate records, checklists, and inventory logs to ensure operational transparency and efficiency.
● Compile reports on property performance and provide actionable insights to management. Maintenance and Repairs:
● Collaborate with maintenance teams to address repair needs promptly and minimize disruptions. ● Conduct regular property inspections to ensure upkeep and compliance with brand standards. Budget Management:
● Oversee property budgets and expenditures.
● Optimize resources to maximize operational efficiency and cost-effectiveness.
Qualifications and Requirements:
● Proven experience in hostel, hotel, or hospitality management.
● Strong leadership skills with the ability to motivate and manage diverse teams. ● Excellent communication and interpersonal skills for guest and team interactions. ● Proficiency in vendor management and service coordination.
● Detail-oriented with a strong focus on maintaining records and reports.
● Flexibility to thrive in a dynamic, fast-paced environment.
● Knowledge of budget management is an advantage.
● A bachelor’s degree in Hospitality Management or a related field is preferred.
