Customer Experience

Responsibilities:
● Respond to customer inquiries through various channels such as email, phone, and social media.
● Resolve customer issues promptly and efficiently to ensure high levels of customer satisfaction.
● Provide travel advice and recommendations to customers to enhance their experience.
● Collaborate with other departments such as housekeeping and maintenance to address customer complaints and concerns.
● Develop and maintain relationships with customers through follow-up communications.
● Manage customer feedback and reviews on various platforms such as Google, Booking.com, MMT, Hostelworld, etc.
 

Requirements:
● Bachelor's degree in Hospitality, Marketing, Communications, or a related field.
● 1-2 years of customer service experience in the hospitality industry, preferably in a hostel environment.
● Excellent communication skills in English, both verbal and written.
● Proficient in Google Apps and customer management systems such as Zoho Desk or other ticketing systems.
● Strong problem-solving and critical-thinking skills.
● Passion for travel and familiarity with backpacker culture.
● Ability to work flexible hours including weekends and holidays.
● Ability to work independently as well as part of a team.
● Positive attitude and customer-centric mindset.