Media Implementation Senior Associate - LCS Implementation - MCM Reserve

Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment. As the gCare - Digital Media Senior Associate - Implementations - Reserve, you will be responsible for being the day-to-day point of contact for all YouTube advertising campaigns. They plan, coordinate, implement, and collect assets for advertising campaigns, ensuring that campaigns go live on time without any hiccups. Position Responsibilities Manage advertising campaigns from an end-to-end process workflow Liaising between clients from Media/ Creative Agencies and with Sales Account Management and Video Specialists Resolve high volume of support requests in a fast, precise, and professional manner; mostly written, but in some cases live video calls Respond and handle client requirements on assigned cases within Service Level Agreement Follow standard operating procedures with regard to campaign implementation while maintaining efficiency throughout the entire process Understand client requirements and implement them with stringent quality parameters Develop mastery of the product, and use this to resolve support requests, route them to appropriate teams if needed, or escalate if necessary Identifying the most efficient solution, and process gaps and proactively suggest improvements Minimum Qualifications Knowledgeable and trained on Digital Marketing Strong communication (esp email business writing), customer service, relationship management and support skills 2+ years related work experience in Project Management and related skills Highly responsive and productive under time pressure; able to consistently deal with high volumes and prioritize the work accordingly Amenable to working on shifting schedule, holidays and weekends Preferred Qualifications Experience working on a variety of marketing campaigns from inception to completion is an advantage Strong technical ability and marketing platform experience is an advantage Basic hands-on knowledge in Internet products and technologies & basic experience of HTML, AdWords or DoubleClick for Publishers is a plus Experience in supporting Advertising products like AdWords (Search, Display, Mobile), Analytics (PPC ROI tracking) with in-depth knowledge on various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click or Cost Per click, Cost per Day, Cost Per (Thousand) Impressions, Cost Per View, and/or Cost Per Acquisition) would be preferred Benefits We support you with competitive wages and comprehensive health care including medical and dental coverage We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about

At Google Operations Center, we don't just accept differences, we celebrate them. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.