Engagement Manager, gTech Ads (English, Vietnamese)

Please visit this Google Careers posting for the Vietnamese-translated version of this role.Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a technical project management or customer-facing role.
  
  

Preferred qualifications:

• Ability to thrive in ambiguity, solve complex problems and navigate effectively across a large organization and highly distributed team.
• Ability to develop internal and external stakeholder networks, navigating Google and client side to build relationships necessary to deliver against strategic plans and projects.
• Excellent communication skills with a proven ability to adapt a narrative to both technical and business audiences, including C-levels audiences.
• Strong technical project management skills enabling multiple cross-functional teams to deliver against plan.
• Strong skills in negotiation and influence.
• Ability to communicate in English and Vietnamese fluently in order to work with Vietnam customers.
  
  

About The Job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

• Become a trusted advisor to Google’s Ads clients leadership by understanding how technology and media solutions can address their business challenges, by acting as a collaborative thought partner.
• Discover customer needs by understanding clients’ annual and quarterly challenges/goals in collaboration with Sales, assessing and prioritizing where gTech Ads can add value and drive uplift, and securing senior client buy-in.
• Design and finalize a joint services plan by aligning solutions and resources to client focus areas in collaboration with gTech Ads delivery resources.
• Orchestrate delivery of the services plan working closely with gTech Ads execution teams in region, customer support, and media solutions.
• Act as a primary point of accountability for gTech Ads end-to-end go-to-market and execution by conducting regular debriefs on progress with clients and sales.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers.