Customer Support - Scaled Service Excellence

Key responsibilities: 1. Prioritize and deliver customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers. 2. Apply product expertise solving technical customer issues and escalations. 3. Work closely with cross-functional teams to meet shared goals. 4. Own and drive customer experiences for a designated portfolio of clients ensuring resolution of issues and customer satisfaction. 5. Analyze data and insights to identify systemic improvement opportunities and own and execute projects to lead improvements in product, technology, operational process and customer awareness.

Google, founded in 1998 by Larry Page and Sergey Brin, is a global technology leader headquartered in Mountain View, California. A subsidiary of Alphabet Inc., Google has a market capitalization of approximately $1.8 trillion and reported revenue of $324 billion in 2023. It dominates internet search, cloud computing, and AI, with products like Google Search, YouTube, Android, and Google Cloud shaping the digital landscape. In India, Google has invested $10 billion through the India Digitization Fund to support startups and expand internet accessibility. With a strong focus on AI advancements, cybersecurity, and next-gen computing, Google continues to lead global innovation while playing a vital role in India's digital transformation.