Business Systems Analyst, Workday Transformation, Google Operations Center

This role may also be located in our Playa Vista, CA campus.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Los Angeles, CA, USA.Minimum qualifications:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• 8 years of experience designing and implementing enterprise HR systems throughout the entire life-cycle (e.g., analyze, design, build, test, deploy, and support), including experience implementing Workday HCM.
• Experience defining and implementing operational processes in the HR systems domain, project managing cross-functional initiatives, and managing geographically distributed clients or stakeholders.
• Experience driving goals, strategy and roadmap for enterprise systems and applications.
  
  

Preferred qualifications:

• 5 years of project management experience, managing teams of analysts, product owners, consultants, or engineers to deliver HRM solutions.
• Experience as an implementation consultant, with prior Workday certification and implementation experience in Workday HCM, Security, Reporting, Compensation, Recruiting, or Integrations.
• Experience reengineering business processes and roadmaps for HR Systems, and using change management frameworks to implement HR transformations.
• Experience influencing and aligning executive stakeholders across matrixed organizations with integrity.
• Ability to drive clarity and sound decisions in technical environments.
• Excellent communication and investigative skills.
  
  

About the jobGoogle Technical Services (gTech) is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. gTech provides technical expertise across all Google products to support our global Sales, Business Development and Partnerships teams. We want their Google support experience to set new standards, just like Google’s products do. We care for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development.

The Google Operations Center (GOC) was launched out of gTech in 2019 to re-imagine customer support and operations. GOC partners with Google to help bring incredible products and services to life, rooted in technical skill, product expertise, and a deep understanding of customers’ complex needs. GOC is building out its HR Systems team to transform and efficiently scale time-consuming internal HR and operational processes.

In this role, you will translate GOC’s needs into high-level technical specifications, design and develop recommended HR systems and enhancements, and consult with Google executives to ensure smooth implementation. You will address large system processes or leverage homegrown suites of Google products. You will help GOC work faster and more efficiently, and get the most out of our Workday HCM and HR analytics platforms. You will regularly interface with Google’s Technical teams and GOC executives to drive impact for GOC and Google.

The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Partner with GOC leadership and cross-functional business partners to understand their business problems, processes, and data requirements; develop robust technology and process solutions to support GOC’s operations.
• Work daily with engineering and HR teams across the US and APAC to design, build, deploy, and support solutions spanning Google’s internal technology and HRM applications including Workday HCM.
• Lead systems implementation projects through requirements documentation, design, test, and deployment phases for Workday and other HR and analytics platforms. Provide subject matter expertise for Workday HCM, related integrations, and analytics applications.
• Manage GOC’s HR Systems support processes ensuring issues and enhancements are identified, triaged, and resolved across all GOC HR systems.
• Support HR Systems roadmap planning, prioritization, and implementation in a rapidly changing environment, driven by sound technical and business acumen, ensuring stakeholder alignment and impactful outcomes.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Google Technical Services (gTech) is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. gTech provides technical expertise across all Google products to support our global Sales, Business Development and Partnerships teams. We want their Google support experience to set new standards, just like Google’s products do. We care for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development.