Account Associate, Scaled, Google Customer Solutions

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Shanghai, China; Beijing, China; Shenzhen, Guangdong Province, China.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
  
  

Preferred qualifications:

• Experience in customer-facing consulting or business.
• Ability to assess and solve client needs through effective questioning, objection handling, and competitive selling.
• Ability to manage multiple projects while paying attention to detail working individually and with others.
• Ability to use analytical skills to leverage data to uncover insights to support proposals and analyze impact.
• Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
  
  

About The Job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As an Account Strategist Scaled, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. You'll set the vision and the strategy for how their advertising can reach users.

In this role, you will listen to the customers’ needs, understand the details of individual campaigns, and explore and uncover business opportunities for key clients. Working with our clients, you'll set strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage a portfolio of small size businesses by understanding growth drivers, identifying opportunities for growth, managing risks and creating plans for achievement.
• Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
• Improve our customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
• Identify key client stakeholders to support customer business objectives and annual digital marketing plans. Assess and solve client needs through effective questioning, objection handling, and competitive selling.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.