Project Manager

Description

Scope of Function:

The Project Manager (PM) is an essential partner to Operations and Commercial leadership, accountable for the successful execution of client programs in a dynamic-cross-functional environment. This role serves as the primary point of contact for clients and must effectively engage with highly educated and innovative stakeholders and thought leaders. The PM directs cross-functional communication to deliver against contracted scope, timelines, and financial objectives. Responsibilities include interpreting contractual scope, developing and maintaining integrated project plans, directing project execution, and ensuring alignment across internal teams. In addition, the PM maintains ownership of program performance, including schedule adherence, milestone delivery, billing points, invoicing coordination, and revenue tracking. This role ensures clear, consistent communication with clients and internal stakeholders, while proactively managing risks, barriers, expectations, and overall client experience. 

Requirements

Specific Duties:

1. Establishes, leads, and manages internal and client projects by coordinating with cross-functional technical, scientific, and quality teams to deliver against contracted commitments and timelines for GBI services.

2. Serve as the primary point of contact for clients, establishing communication plans and coordinating regularly cadenced project team meetings.

3. Assess the services within client Statements of Work and create detailed integrated project plans including timelines outlining the activities, actions, deliverables, milestones, and risks.

4. Reviews contracted scopes and project schedules with project teams to identify gaps and/or risks and captures additional proposed services that may be required to successfully execute the program.

5. Reports client requests and actions to internal stakeholders and leadership, plans appropriate actions, communicates action plans with clients, and drives execution of action items.

6. Coordinate and manage regularly scheduled meetings between client and internal stakeholders and prepare project status reports, meeting agenda, and meeting minutes capturing new action items and update on existing action items.

7. Work with supply chain team and clients to approve and procure raw materials, consumables, and supplies to support execution of contracted services. 

8. Leads the project onboarding for new clients including project kick-off meetings, introduction of client and internal stakeholders, establishing communication plans, and coordination of project plans.

9. Create and manage centralized storage of all client-related documentation utilizing internal storage and joint file-sharing sites.

10. Maintains accurate timelines, tracks delivered revenue through monthly Work in Progress assessments, drives successful delivery of milestones, and tracks invoice schedules and coordinate delivery through internal billing forms.

11. Maintain client invoice schedule and potential new scope for clients within Salesforce to support GBI cash flow and sales forecasting.

12. Updates key metric files used to calculate Key Performance Indicators such as Right First Time, On Time Delivery, Schedule Adherence, and Client Scorecards. 

13. Resolves conflicts by providing proactive escalation of project or client relationship issues to internal stakeholders and proposes corrective course of actions. Manages the response and action plan with the client and internal stakeholders to resolve conflicts.

14. Generate contract change management and work closely with Business Development to generate new proposals for additional work associated with projects.

15. Work with department leadership to implement improvements to the Project Management processes and systems. 

16. Interacts with third party partners, sub-contractors, and contract testing laboratories.

17. Maintain centralized database of SOWs, Change Orders, Addendums, Service Agreements, CDAs, and Quality Agreements. 

Perform other tasks as necessary and as directed by management and the VP of Commercial Operations 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Required Qualifications/Skills:

• Minimum two (2) years PM experience. 

• Experience in a CDMO or in the life science industry preferred.

• Priore experience in a customer-facing role preferred.

• Technical and scientific exposure, ability to set reasonable timelines and milestones preferred.

• Proficient in computer systems including MS Office, MS Project, Salesforce, Smartsheet.

• Superior organizational skills and efficiency at updating and maintaining multiple programs and a variety of systems.

• Ability to manage multiple and often competing priorities.

• Working knowledge of relevant scientific processing and regulatory compliance, preferred.

• Strong business acumen to understand contracts and financial impacts.

• Ability to interact effectively with internal personnel as well as be the clients' in-house advocate.

• Must have good verbal and written communication and presentation skills.

• Ability to motivate and influence others and facilitate all stakeholders associated with various projects.

Education & Certifications:

• Minimum Bachelor of Science Degree.

• Master’s or Ph.D. degree preferred.

PMP certification preferred but not required.