- Manage budgets and maintain expenditures for two stores in accordance with agency, departmental, and store financial goals
- Provides oversight and guidance in ensuring all store team members are performing in accordance with Goodwill of North Georgia and the Donated Goods Retail (DGR) department’s best practices and standard operating procedures
- Consistently delivers results that meet or exceed (Team, Operations, Financial, and Service) expectations while maintaining an exceptional appearance (neat, clean, and clutter free) and operational readiness of both stores to the agency’s standards
- Analyze store performance metrics and utilize all available tools, resources, and reports to consistently improve stores’ performance
- Drive district and agency initiatives across both stores
- Ensure a great guest experience for both shoppers and donors
- Collaborate with the District Director to strengthen the talent pipeline and support succession planning initiatives
- Establish and maintain a healthy team culture for both stores by hiring, training, developing, and engaging a talented and motivated team to maintain and exceed operational standards
- Ensure the completion of quarterly leadership statuses and all evaluations for all store team members in both locations
- Address and resolve team members and guest concerns promptly and effectively; communicating and collaborating with the management team and appropriate partners as or when needed
- Maintain operational proficiency for tasks in all workstations and ensure cross-training and skill alignment across stores
- Perform all functions performed by store team members as needed to support business operations at both stores
- Conduct store meetings; attend all required meetings and training sessions as required
- Maintain all company records and reports accurately and in a timely fashion
- Perform other duties as assigned by leadership
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