Report

Intake Specialist - Gessner

Min Experience

1 years

Location

Houston, Texas, United States

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

JOB DESCRIPTION

Job Title: Intake Specialist (Gessner Education and Training Center)

Department: Workforce Development (WFD)

Reports to: Gessner Education and Training Center Manager

FLSA Status: Non-Exempt

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Provides administrative support for the program, team members, and program participants. This includes general administrative duties, receptionist work, Workforce Development (WFD) member services support, data entry into multiple databases, and other project-based assignments. Must demonstrate professionalism through in-person and telephone interaction.

Essential Duties and Responsibilities:

Meet and greet all Career Center clients and visitors.
Answer telephones, answer routine inquiries, and refer individuals to appropriate GWH Programs when needed.
Perform accurate data entry and record keeping related to different WFD programs while maintaining a high level of confidentiality.
Actively promote GWH programs to create awareness and demonstrate the potential it has for career and life advancement.
Perform clerical duties such as photocopying, faxing, filing, mailing, scheduling, ordering, and maintaining office supplies.
Assist with routine follow-up phone calls and emails in support of program retention data.
Assist with retention follow-up may be necessary and as directed by program staff, coordinator, and the manager.
Organize, prepare materials, and facilitate weekly orientations, intake, and assessment processes.
Participate in staff meetings, maintain appropriate agency documentation of the meetings, and contribute to team efforts by assisting team members to accomplish results as needed.
Refer participants to community partners for social aid.
Participate and represent GWH at community-based events and activities.
Attend and support job training when needed.
Ensure the equipment for Career Centers is operating by completing preventative maintenance and submitting repair requests when needed.
Maintain equipment inventories.
Other duties as assigned by management.

Additional Responsibilities:

Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
Must be punctual, maintain a professional appearance, and perform expected duties.
Maintain a high level of confidentiality.
Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

High school diploma or equivalent is required; equivalent professional experience may be considered in lieu of a diploma.
One (1) to three (3) years of client services, administrative assistant, or equivalent experience is preferred.
Excellent computer skills (proficient in Microsoft Office).
Good written and verbal communication skills.
Bilingual is preferred.
Ability to work weekends as needed.
Ability to communicate and interact well with a variety of personality types. Must have reliable transportation.
Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Key Performance Indicators:

Meet data entry deadlines in HMIS and Caseworthy systems.
Support program goals.
Provide referrals for co-enrollment to other GWH programs.
Maintain the tracker for referrals to assess eligibility and follow-up.
Execute WFD projects as assigned.

Physical Requirements/Work Environment:

Ability to sit, stand, bend, and reach.
Ability to lift, push, and pull up to 25 lbs.
Able to spend most working hours at a computer.

About the company

Provides job training and employment services to individuals with barriers.

Skills

Microsoft Office

HMIS

Caseworthy