Marcus by Goldman Sachs, Third Party Risk and Resilience Manager, Associate, London

Job Description

OUR IMPACT

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service teams play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.

YOUR IMPACT

Are you passionate about customer service? Do you have experience in delivering and designing training across large organisations? Do you have a background in risk management and controls operating in the 1st line? We’re looking for an experienced risk professional to support our business. Part of our first line risk team, you will play a crucial role in managing risk across our savings business

Job Summary & Responsibilities

• You will drive the third- party risk management programme for Marcus UK; managing the firmwide vendor onboarding and risk management frameworks
• Responsible for Evaluating vendors, suppliers & business partners and managing the risks associated with third parties
• Act as the central point of contact for all vendor-related activities, working with the relevant business area lead and ensure that all vendors are managed effectively and efficiently for the UK business.
• Manage third and fourth party risks, be responsible for business resilience for all vendors
• Monitoring vendor performance against key performance indicators (KPIs) and ensuring that vendors are meeting their contractual obligations.
• Identifying, assessing, and mitigating vendor-related risks to protect the organization’s reputation and assets.
• Collecting and analyzing vendor data to identify trends, opportunities for improvement, and cost saving.
• Developing and maintaining positive and mutually beneficial relationships with vendors to enhance the customer experience.
• Ensure compliance with established policies, procedures and authority levels across multiple cross-functional teams and processes
• Develop strategies to manage Regulatory and Operational Risk, working in collaboration with 2nd and 3rd line teams to identify any risks and managing issues in line with agreed business policies
• Provide support as part of a small team of risk professionals, driving the risk strategy along by ensuring all required activities are completed in accordance with the business risk framework
• Complete ongoing risk assessments; analysing existing risks along with new and emerging risks and identifying, describing and estimating the risks affecting the team and wider business
• Working closely with global Risk teams to establish and quantify the risk appetite and ensure this is embedded into policies, procedures and controls
• Conduct regular audits of policy and compliance to standards
• Partner with Delivery and Training and Development to collect and analyse data from each audit/monitor activity and assist customer support teams with the development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results as necessary
• Design appropriate and ongoing risk training materials and facilitates training across all the teams
• Works with teams, and across the business to ensure the incident management and business continuity plans are well understood
  
  

Skills

• Product and regulatory knowledge across Banking and Savings within retail banking
• Experience in Third party risk management and Vendor relationship management, preferably operating in the 1st line
• Operational risk management experience
• Excellent business analytical, good eye for detail
• Excellent planning or organizational skills
• Strong negotiation skills and ability to influence people
• Excellent interpersonal, organizational, verbal and written communication skills
• Enjoys working in a fast-paced, changing, start-up environment
• Problem-solving and decision-making abilities
• Good technical acumen: ability to understand the wider digital business architecture
  
  

Basic Qualifications

• 3+ years professional experience within risk team
• Strong understanding of Operational and Third-party Risk within a regulated environment
• Understanding of the UK financial services regulatory environment
• In-depth knowledge of management, regulatory policies and legal requirements
  
  

Preferred Qualifications

• Risk Management within in a retail banking environment
• Degree in Finance or a related field preferred
  
  

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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