Global Banking & Markets Operations - Client Onboarding & Configuration - Associate, Dallas

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. For us, it’s all about bringing together people who are curious, collaborative and have the drive to make things possible for our clients and communities. 

THE ROLE: CLIENT ONBOARDING STRATEGY – ASSOCIATE

As an Associate on the Client Onboarding Strategy team, you will play a pivotal role in shaping a world-class onboarding environment that directly advances our business objectives. You will leverage your expertise in complex client implementations within the Transaction Banking domain to enhance the client experience, drive operational efficiency, and transform onboarding processes through the adoption of new technologies and Artificial Intelligence (AI). Your work will have a direct impact on the success of our clients and the growth of our business.

KEY RESPONSIBILITIES

• Take ownership of delivering a differentiated client experience throughout onboarding and due diligence, ensuring every client receives tailored and efficient service.
• Partner with Coverage, Legal, Risk, and Compliance teams to address the needs of clients with varying complexity, spanning multiple jurisdictions and industries.
• Collaborate with Quality Assurance and second-line control teams to ensure policies are applied consistently and effectively across all onboarding activities.
• Continuously enhance and streamline onboarding processes, integrating product change management and identifying opportunities to reduce go-live timelines.
• Proactively solve problems by collaborating across teams, mentoring junior colleagues, and providing oversight to resolve client challenges swiftly.
• Demonstrate strong acumen in risk management and operational controls, ensuring all processes deliver value in a compliant and robust manner.
• Establish transparent communication channels and governance with internal stakeholders, providing clear updates on status, blockers, and milestones to drive accountability.
• Support clients through their transition from pre-go-live to business-as-usual, ensuring a seamless handover and early-stage support.
• Serve as a trusted advisor for leadership and global onboarding teams on all matters related to the client pre-go-live journey.
• Lead, train, and develop team members, fostering a high-performance culture and enabling each individual to reach their full potential.

QUALIFICATIONS REQUIRED

• Bachelor’s degree (BA/BS) required.
• Minimum of 3 years of professional experience, including at least 1 year in a client-facing role.
• Demonstrated expertise in KYC (Know Your Customer) and CIP (Customer Identification Program) due diligence, with a strong understanding of US, UK, and European regulatory policies.
• Familiarity with the unique policy requirements for Transaction Banking clients is advantageous.
• Proven project management skills, with the ability to create structure and organization in complex environments.
• Process-oriented mindset, capable of simplifying and optimizing intricate workflows.
• Exceptional communication and interpersonal skills, with a passion for building strong relationships with colleagues and clients.
• Deep commitment to client service excellence, risk management, and compliance standards.
• Ability to thrive in a fast-paced, dynamic environment, with a strong desire for continuous learning and growth.
• Experience in building, training, and scaling teams, and a track record of leading by example.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs Trust provides financial services. The Company offers asset management, investing, and financing management solutions as well as provides consulting services. Goldman Sachs Trust serves customers worldwide.