Corporate and Workplace Solutions, Hospitality and Document Management, Analyst/Senior Analyst, Hong Kong

Job Description

DIVISION DESCRIPTION:

Corporate and Workplace Solutions provides solutions supporting the operations of the firm to maximize the efficiency and productivity of our people. Our services touch every single person at the firm, right down to when our people flash their IDs to come into the building, to the physical building, to the chair they’re sitting in, to when they go down to the cafeteria. The remit of our team is to make sure every single one of those things is done in a professional and safe manner where people feel very connected to the organization. We strive to build great work solutions and experiences.

How We’re Organized

Corporate and Workplace Solutions includes the following pillars:

• Workplace Experience: Encompasses end-to-end strategic real estate work from transactions to facilities. Departments include On-Site Solutions (inclusive of Facilities Management, Hospitality Operations, and Document Management), Events, Client & Production Engineering, Real Estate Strategy, Real Estate Development, and Capital Management.
• The Office of Global Security: Manages and implements arrangements for the protection of the firm’s personnel, physical security, fire safety and crisis management. Departments also include Risk and Health & Safety.
• Regional Office Leadership: Supports the firm in driving regional priorities and strategy in Dallas and Salt Lake City in partnership with local leadership.
• Chief Operating Officer (COO): Aligns division-wide functions to drive strategic cohesiveness, consistency and efficiency. Departments include CWS Management and CWS Engineering - which provides enabling engineering solutions supporting real estate and facilities management, on-site solutions, safety and security and CWS data and analytics.
  
  

Job Summary And Responsibilities

The Hospitality and Document Management Group (DMG) sit within the Workplace Experience pillar of the Corporate and Workplace Solutions division. We are a closely-connected global team, with responsibility for the commercial & operational oversight of the firm’s extensive Hospitality and Document Management support requirements. This includes:

• Managing a portfolio of services under Hospitality (broadly covering reception, conferencing, food services and ground transportation) and DMG (broadly covering presentations & creative support, regulatory client communications, workplace printing services, translations, mail & delivery logistics, records retention, and other specialist support functions).
• Managing Selection & oversight of the third-party vendors who perform our operational services.
• Ownership & control of a significant regional operating budget.
• Active engagement with key stakeholder across the firm (primarily from the revenue-producing divisions), to ensure our services are continuing to meet the evolving needs of the business.
• Supporting the provision & strategy of various technology tools, used across our operations.
• Risk management & incident remediation.
  
  

We are looking for a driven & motivated individual to join our team at Analyst level, with scope for onward development and progression.

This position reports to the head of the Hospitality for the APAC region – and will include the following key responsibilities:

• Develop functional expertise across our portfolio of Hospitality and DMG services, in order to support business requirements, contribute to our service development strategy, and actively influence our commercial decision-making.
• Manage (and/or support) the day-to-day oversight of our Hospitality and DMG vendor relationships, ensuring that all work is performed in accordance with contractual commitments and deliver the best-in-class experience..
• Actively contribute to the commercial governance of our Hospitality and DMG business – including the identification & execution of expense efficiency opportunities.
• Develop and maintain relationships with key internal stakeholders at multiple levels across the organization.
• Ensure adherence to audit protocols and risks are logged in the Vendor Risk Portal, and remediation plans are implemented in a timely manner.
• Participate in procurement project teams, to evaluate vendor bids / inform vendor selection decisions.
• Support the development & maintenance of an enhanced global reporting toolset, spanning across our Hospitality and DMG service lines.
  
  

Qualifications

• A minimum of 2 years experience in the hospitality industry is a plus
• Strong vendor management and client engagement skills
• Innovative mindset that is acutely focused on improving the workplace experience
• Ability to write reports, develop presentations, and communicate concepts to management personnel is essential
• Strong communication skills
• Proficient in Microsoft Office suite
• Strong communication and interpersonal skills
• Detail oriented and highly organized
• Skilled in time management and the ability to prioritize tasks
• Excellent critical thinking and problem-solving skills
• Fluceny in English and Cantonese
  
  

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.