Provider Staff Services Administrative Assistant (Atwater)

The Provider Staff Services Administrative Assistant provides support to the Provider Staff Services Department. Under the direct supervision of the Manager of Provider Staff Services, Administrative and project based work, and draft documents.

Administrative Assistant should project a professional image through personal, phone and email interaction.

Schedule is Monday – Friday, 8:00am – 5:00pm

Compensation: $23.56 - $25.21 an hour

Essential Duties and Responsibilities    

• Demonstrate effective communication and problem-solving skills.
• Coordinate administrative office support to ensure efficient and effective coverage.
• Provide general administrative support to the Provider Staff Services team with an emphasis on being responsive, professional, and accurate. Provide support on credentialing files by working with staff to identify, obtain and verify credentials for all licensed practitioners for initial credentialing and re-credentialing.
• Handle confidential information and matters of discretion in a professional manner.
• Create and plan orientation/training schedules and provide onboarding packets for providers, contracted and locum.
• Also includes review and follow-up of information submitted, processing of fees, completion of forms, ensures accuracy and detail.
• Keep up-to-date files of all correspondence, memos, spreadsheets, databases, and agreements for department. Organize contacts for accuracy and efficiency.
• Compiles, creates and updates information for use by office staff for the appropriate utilization of specific health plans, IPAs, Managed care, etc., responds to questions for clarification.
• Maintains computerized and hard copy credentialing files for all practitioners.
• Assist with gathering information and forms for all immigration processes.
• Schedule phones screenings for locums presented.
• Assure locum and contracted providers have equipment needed prior to their onboarding and return equipment upon offboarding.
• Assist with conducting provider reference calls as needed.
• Other task and duties as assigned.

Physical Demands          

• Lift up to 30 pounds occasionally and push up to 100 pounds (on wheels) on rare occasions.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
• Must have vision with or without lenses that is adequate to read memos, a computer screen, personnel forms and clinical and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning, fingering and feeling.

Work Environment        

The physical environment requires the employee to work indoors, primarily in an office setting. The noise level inside is quiet to average. Use of general office equipment is required on a daily basis. Travel may be required at times.

Education/Experience Requirements    

Minimum Qualifications:

• Microsoft Office Proficient (Word, Excel, Access, PowerPoint)
• Professional telephone and email etiquette
• Internet research abilities and strong communication skills are required.
• Excellent organizational skills.
• Excellent grammar and proofreading skills.
• Detail orientated.
• Valid California driver’s license, vehicle insurance, reliable transportation and acceptable driving record.

Experience/Education:

• High school diploma or equivalent.
• One (1) year administrative experience.

Golden Valley Health Centers is an organization that delivers medical and health education services.