Fulfillment Lead / Warehouse Operator

Reports to: CEO, GoGun LLC

Location: Orlando / Winter Park, FL

Compensation: $27-$33 per hour, depending on experience and capabilities

Employment Type: Full-time, hourly

Position Summary

GoGun is seeking a hands-on Fulfillment Lead / Warehouse Operator to run day-to-day warehouse operations for our growing e-commerce business. This is a high-ownership role for someone who is organized, dependable, resourceful, and able to work independently without close supervision.

The right person will be responsible for shipping, receiving, returns, warehouse organization, packing-station setup, inventory putaway, supply ordering, and general operational readiness in a small but growing warehouse environment. This person will start out working alone in approximately 4,000 square feet and will be expected to keep the warehouse clean, functional, and ready to support efficient daily fulfillment.

This is an ideal role for someone who likes taking ownership, building order out of chaos, solving practical problems, and keeping physical operations running smoothly. Over time, the role may expand into supervising additional warehouse staff as the company grows.

A college degree is not required. If you have a degree, certification, military background, trade training, warehouse experience, or other experience that adds value to this role, please include it in your application.

Core Responsibilities

Fulfillment and Shipping (45%)

• Pick, pack, label, and ship customer orders accurately and on time.
• Prepare outbound parcels, cartons, and occasional pallet shipments.
• Ensure orders are packed securely, efficiently, and professionally.
• Maintain packing workflows that reduce errors, damage, and delays.
• Coordinate daily shipments with carriers and shipping systems.

Receiving and Inventory (15%)

• Receive inbound inventory, pallets, parts, packaging, and supplies.
• Count, inspect, sort, and put inventory away accurately.
• Organize products into bins, shelves, and storage locations in a logical manner.
• Maintain inventory accuracy and help prevent stockouts, shrinkage, and fulfillment mistakes.
• Assist with cycle counts, spot checks, and general inventory control.

Returns and Customer Support (20%)

• Process returned items promptly and accurately.
• Inspect returned merchandise and determine whether it should be restocked, repaired, flagged, or discarded.
• Document return reasons and help identify recurring product or fulfillment issues.
• Provide basic customer support related to orders, returns, and products once trained.
• Communicate clearly and professionally when helping resolve customer issues.

Warehouse Organization and Readiness (10%)

• Set up and maintain packing stations, work areas, shelving, bins, and operational layouts.
• Keep the warehouse clean, orderly, safe, and ready for efficient work each day.
• Maintain label printers, shipping supplies, labels, boxes, tape, and related consumables.
• Order shipping supplies and warehouse consumables as needed.
• Help improve warehouse layout and workflows over time.

Equipment, Process, and Operations Support (10%)

• Select and purchase practical operational tools such as label printers, labels, and related shipping equipment.
• Help establish standard operating procedures for shipping, receiving, putaway, and returns.
• Identify bottlenecks, inefficiencies, and recurring problems, then help solve them.
• Support the transition into GoGun’s own warehouse and help create a more scalable operation.

Qualifications

Required

• Experience in warehouse, shipping, fulfillment, receiving, or inventory operations.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage priorities without close supervision.
• Good written and verbal communication skills.
• Comfort using computers for shipping, email, spreadsheets, and basic operational tasks.
• Ability to lift and move boxes and warehouse materials as needed.
• Ability to keep a warehouse environment clean, orderly, and functional.
• Reliable, responsible, and comfortable taking ownership of outcomes.

Preferred

• Experience as a warehouse lead, shipping lead, fulfillment lead, or similar role.
• Experience working in e-commerce operations.
• Experience with returns processing and inventory accuracy.
• Familiarity with Shopify, ShipStation, spreadsheets, and basic inventory systems.
• Experience receiving freight or palletized shipments.
• Experience setting up warehouse layouts, bin systems, workstations, or SOPs.
• Experience in small-business environments where one person wears many hats.
• Familiarity with consumer products, tactical products, outdoor gear, archery gear, airguns, or related categories.

Success in This Role

A successful person in this role will:

• Ship orders accurately and on time.
• Keep inventory organized and put away correctly.
• Process returns efficiently and reliably.
• Maintain a warehouse that is clean, orderly, and easy to work in.
• Stay ahead of supply needs and operational problems.
• Take ownership of the warehouse without needing constant oversight.
• Help create a warehouse operation that is scalable as GoGun grows.

Performance Evaluation

Performance will be evaluated based on:

• Shipping accuracy and on-time fulfillment.
• Accuracy and reliability in receiving and inventory putaway.
• Quality and speed of returns processing.
• General warehouse organization, cleanliness, and readiness.
• Ability to prevent stockouts of shipping supplies and operational materials.
• Initiative, dependability, and problem-solving ability.
• Overall ability to run daily warehouse operations with minimal hand-holding.

Physical / Work Requirements

• Ability to lift, carry, move, and organize boxes, products, and supplies.
• Ability to stand, walk, bend, reach, and work in a warehouse environment for extended periods.
• Ability to safely handle parcels, palletized freight, shelving, and warehouse equipment as needed.
• Ability to work in a fast-paced physical environment while maintaining accuracy and attention to detail.

Benefits / Perks

• Free crossbows, airguns, and slingshots.
• High-ownership role with room to grow as the company grows.
• Opportunity to help build GoGun’s warehouse operation from the ground up.
• Direct exposure to the operational side of a fast-growing e-commerce business.
• Flexible, entrepreneurial environment where strong performers can take on more responsibility over time.

Sells and services high-power airguns and tactical crossbows.