Technical Support Engineer

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ In Office: This is an in-office position and you'll be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. You will work from this office beginning on your first day. Join our Team We're global. We're local. We're (almost) everywhere! Our team is comprised of groups and individuals spread across various offices and locations around the world. We focus on the end user experience, how to improve it, and we engineer our way into having fun sometimes too! Most importantly, we work with each other instead of in silos. Despite our global presence, we chat as if we're next to each other. We work with users who are on the Mac and Windows OS platforms, who rely on us to ensure their day-to-day tasks can be done. Often, we try to work in the background to resolve issues before they happen, but we are there with a smile if an issue arises, to get them back on the road! What you'll get to do... Monitoring of user issues reported to Internal IT and addressing requests in a timely fashion Maintaining a high level of customer satisfaction within the business Focusing on first contact resolution to get employees back up and running quickly Supporting colleagues face to face in India and remotely supporting our employees throughout EMEA Maintaining a professional image to the business at all times Escalation of issues to relevant teams where appropriate Documentation of issues appropriate for our internal and self-service knowledgebases Participation in small project(s) / IT improvements Your experience should include... 2+ years' experience supporting Technical and Customer Facing employees in the office and remote, SLA driven environments Experience with Microsoft Windows desktop administration and networking Experience with workstation and laptop hardware, Cisco phones/VOIP software, and printers Understanding of business grade IT Security/Anti-Virus, VPN, and on site and remote provisioning Network patching and wireless troubleshooting Ability to self-manage and make best support decisions for employees with limited supervision. Logical fault finding, with the ability to prioritize and multi-task Extraordinary customer focused attitude with strong communications skills Good English skills – both verbal and written You might also have... Knowledge of the following tools: Slack, Zoom, O365, OS knowledge of Windows and MacOS Experience supporting conferences and meetings of various sizes (A/V support, streaming troubleshooting, etc.)

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