Principal Product Manager - Agent Assist

Join our team at GoDaddy, the largest services platform for entrepreneurs worldwide. We empower over 21 million customers globally by providing essential tools and assistance to help them thrive online. Be a part of an innovative company at the forefront of AI technology in customer support. We are seeking a visionary Principal Product Manager to lead the development of our Generative AI Support Agent Assist product. This role requires a strategic thinker with a passion for innovation and a deep understanding of AI-driven solutions. You will be at the forefront of transforming our digital care offerings, specifically our Generative AI Agent Assist product suite. We're looking for a product manager who loves working on cutting-edge AI technology, obsessed with finding creative solutions to business and customer problems using design thinking, and partnering with GoDaddy's award-winning 24/7 Care team. Our team is a welcoming place for all people. Join a supportive working environment where diversity is valued to achieve your best work! What you'll get to do… Strategic Vision & Roadmap Development: Envision, strategize, and execute the roadmap for our Generative AI Support Agent Assist product, aligning with broader Digital Care objectives. Rethink customer interaction paradigms in the age of AI to enhance user engagement and satisfaction. Customer-Centric Innovation: Collaborate closely with the Customer Care team to identify pain points and opportunities for improvement. Develop a comprehensive vision and strategy to address these challenges through innovative AI solutions. Product Development & Experimentation: Define and refine product requirements, conceptualizing and testing ideas to create transformative customer experiences. Formulate hypotheses and conduct experiments to optimize both customer experience and business outcomes. Agile Leadership: Lead the scrum team with clear, actionable requirements and planning artifacts. Guide work prioritization and resource alignment, including coordination with third-party partners, to ensure timely and successful product delivery. Cross-Functional Collaboration & Communication: Partner with internal teams and stakeholders to communicate and evangelize the product vision, strategic plans, and achieved business results. Foster a culture of collaboration and innovation across the organization. Market Analysis & Competitive Intelligence: Stay abreast of industry trends, competitive landscape, and emerging technologies in the AI domain. Use insights to inform product strategy and maintain a competitive edge.

GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success.