Hosting Support Team Lead @GoDaddy

Position Overview: Hosting Support Team Lead makes sure his team delivers premier world class support. Support Engineers perform a variety of tasks to support GoDaddy customers via email, tickets and chat by analyzing customer systems with company software or diagnosing system specific issues, resolving those issues, educating the customer regarding solutions, best practices and/or then verifying and reporting defects. Hosting Support Team Lead will work closely with the internal GoDaddy departments and will be involved in maintenance of internal and public knowledge base. Essential Functions: Technical Performance: Level 3+ Support with a team around the world to help use GoDaddy products most effectively. Answer customer requests, investigate the reported issue, provide causes and resolutions, fix errors, or help customers to solve them. Maintains a high level of productivity reflective of the expectations set by the department handbook Maintenance of internal and external knowledge base on company's products and troubleshooting procedures Adheres to the policies and procedures of the Company Maintains a consistent, core daily schedule to ensure efficient operations Continuously improving expertise in hosting, virtualization and related technologies Work with GoDaddy experts inside and outside the company to make our products even better Interviewing, mentoring and training of existing and new team members Eligibility Requirements: 5+ years experience in system administration of Linux and Windows servers, as a DevOps or in a similar profession, or a related certification (RHCSA) Mentoring experience Must know LAMP/LEMP Knowledge of networks and cloud computing Firm understanding of WWW (domains, DNS, servers, web caching, etc.) cPanel Experience WordPress/web hosting experience WordPress core, themes, and/or plugin experience HTML, CSS, and PHP/MySQL debugging experience Familiarity with JSON, YML, and/or Linux command line You speak English well, and any other language is an advantage Desire to grow as an IT professional with focus on advanced/expert Linux knowledge.