Report

Medical Receptionist - Outpatient - Full time - Grand Island, NE

Min Experience

0 years

Location

Grand Island, Nebraska, United States

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

GO Physical Therapy is seeking a receptionist to provide full-time front desk coverage in Grand Island, NE. This position supports all front desk activities and plays a key role in creating a welcoming and efficient environment for our patients.

The ideal candidate will have flexible availability and be available to work 40 hours per week, with variable hours between 7:00am and 6:00pm.

We offer full benefits, including paid time off, medical, dental, and vision insurance, and a 401(k) with company match, along with a great team environment at a long-standing, reputable local company.

Apply today for immediate consideration.

Responsibilities and Duties:

Use outstanding customer service skills to meet client intake.
Answer all incoming phone calls.
Schedule patient appointments and keep schedule up to date and accurate.
Prior to a new evaluation, call and verify appointment time and date with patient.
Manage waiting room. Make sure no patient is left waiting, announce upon arrival and print label for each patient and discipline.
Assists clients and staff with questions as they occur.
Responsible for overall admissions procedures, including:
- Admit all new patients in a timely, accurate fashion (all correct information collected and entered correctly in system).
Correct discharge process of patients
- As patients are discharged, responsible for coding EMR system appropriately.
Coordinate discharge audits
- For discharge audits, complete information in chart, review super bills to statements to ensure all information was billed correctly or make sure charts get to the correct auditor.
Verification of benefits for new patients
- Verify which therapy services are covered and are not covered (for example: aquatics, Ionto, etc.) before end of the next business day and notify therapist of any specifics.
Authorization for additional visits / management of number of visits left, coordination with therapists.
- Notify therapists in a timely fashion when recertification is needed.
Maintain patient and family confidentiality at all times.
All job duties considered essential to job performance.
Additional job duties as assigned.

Adherence to GO Physical Therapy Policies

Demonstrate positive rapport with staff members, developing positive employee relations.
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
Take direction and initiate actions that will allow the assumption of cross-functional duties to ensure seamless patient care.
Ensure compliance with regulatory standards.
Follow GO PT policies and procedures, including safety processes.

Job Requirements

Must be able to communicate clearly and accurately with a variety of individuals.
Flexibility in availability.

Physical Demands/Working Conditions

Physical activity including walking, standing, sitting, and lifting.
Ability to push, pull, and lift up to 50 lbs.

The intent of this description is to provide a representative summary of the major duties and performance expectations for the position. This description is subject to modification as necessary and is not a contract of employment terms. GO Physical Therapy is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

About the company

GO Physical Therapy provides outpatient physical therapy services, focusing on personalized treatment plans, manual therapy, and therapeutic exercises. The team of physical therapists is dedicated to patient-centric care, ensuring each patient receives tailored treatments to aid in their recovery and overall well-being.

Skills

Chart

compliance

cross-functional

customer service

physical therapy