Who we are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain
Senior Omnichannel Analyst Role Summary:
role holder is responsible for delivering q-commerce sales & gross margin target through growth strategies within GMG Health & Beauty business division.
Job Description:
- Align and execute plan for Q.Commerce in line with business expectations and target
- Manage q-commerce operations in line growth opportunities and collaborate with Q-Commerce partner such as talabat, Instashop, Careem, Deliveroo etc. and onboard new partners where needed
- Plan & achieve superior sales & margins ensuring superior ROI through campaigns such as CPC, Premium listing etc.
- Coordinate business review meeting with channel partners to improve brand presence & positioning
- Evaluate performance against plan and take corrective action for all input and output metrices surrounding product, revenue, traffic, basket size, conversion, pricing gaps, SLAs, Ratings etc.
- Collaborate with cross-functional teams, including retail operations, planning, category, marketing
- Ensure Stock Accuracy levels through continuous monitoring, resolution, and process improvement in collaboration with planning, allocation & ICD team
- Collaborate with finance, planning & marketing team to create promotions/campaign which will drive the top line and also ensure profitability
- Analyze, review and ensure product listing and content on the platform is up to date and as per market trends
- Setup and consume reports to review business performance against plan on key areas to be managed
- Share insights and recommendations to other stakeholders from buying/ planning/Senior management etc. to enable them to take adequate action for growth of business
- Keep an eye on competition pricing and propose/suggest corrective/strategy action plans
Functional/ Technical Competencies
- Familiarity with Marketplace/Q.Commerce channels and their systems (Such as Amazon seller central)
- Proficiency in tools like Excel, Power BI for performance tracking
- Analyze and interpret reports to evaluate KPIs like sales, traffic, and conversion
- Strong understanding of Q.commerce/e-commerce operations, including product management, order fulfillment processes, and inventory management
- Proficiency in MS Excel & other MS Office suite is a must, as well as advanced skills in data analysis and reporting
- Excellent communication and interpersonal skills
Experience:
- Experience in managing Marketplace/Q. Com channels (Instashop, talabat, Deliveroo etc.) within retail/pharmacy environment
- Requires 4+ years of experience in e-commerce /Q.commerce sales, operations or growth
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