GM - Operations
Flipspaces
- Location
- Noida, Uttar Pradesh, India
- Job type
- Full-time
Required skills
- client satisfaction
- compliance
- cross-functional
- end-to-end
- project management
- Salesforce
- team development
About the role
Flipspaces
Website:
flipspaces.com
Job details:
Role & Responsibility:
Operations Leadership- Own end-to-end operational performance and project execution.
- Drive alignment with revenue, quality, and client satisfaction metrics.
- Build scalable systems to support multi-project growth.
Project Delivery & Execution- Ensure timely and high-quality delivery of interior fit-out projects.
- Conduct weekly execution reviews to identify and resolve roadblocks.
- Track progress against milestones and client expectations.
P&L & Financial Management- Manage city-level P&L, budgeting, and cost optimization.
- Improve margins through vendor negotiations and operational efficiencies.
- Forecast project cash flows and monitor working capital cycles.
Cross-Functional Collaboration- Liaise with sales, design, procurement, HR, and finance to align workflows.
- Drive execution readiness and resource planning.
- Resolve cross-departmental blockers in real time.
Operational Excellence & Process Innovation- Implement lean, tech-enabled operations processes.
- Reduce TAT through SOPs, automation, and performance analytics.
- Leverage platforms like Salesforce for visibility and accountability.
Team Development & Leadership- Build and mentor a high-performing operations team.
- Define KRAs, review performance, and lead upskilling initiatives.
- Foster a culture of ownership, collaboration, and continuous improvement.
Client & Stakeholder Management- Act as the primary point of contact for key clients and vendors.
- Conduct regular reviews with clients, architects, and contractors.
- Ensure seamless communication and client delight throughout the project.
Risk, Quality & Compliance- Implement QA/QC checks, HSE standards, and compliance processes.
- Anticipate risks and drive mitigation strategies.
- Ensure contracts, documentation, and reporting are accurate.
Billing, Payments & Documentation- Monitor billing accuracy and ensure timely realization of payments.
- Maintain documentation for client handovers, audits, and MIS.
- Reduce revenue leakage through robust controls.
You Bring:
- 10–15 years of experience in interior fit-outs, project management, or operations in design & build/real estate.
- Proven success managing multi-crore projects with direct P&L ownership.
- Strong leadership and ability to manage cross-functional teams.
- Solid understanding of supply chain, vendor management, and quality control.
- Excellent communication, client management, and conflict resolution skills.
- Tier-1 institute alumni (IIT/IIM) preferred.
- Strong working knowledge of finance and P&L is an advantage.
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