GM-Learning & Development

Cognizant

Website: cognizant.com
Job details:
Job Description

GM – Learning and Development

Digital Marketing & Ads Troubleshooting

Role Overview

13+ years in Learning & Development (L&D) or Technical Training, with at least 5 years in a leadership capacity within the AdTech or SaaS space.

As the GM / DGM – Learning and Development, you will be the architect of knowledge for our Ads Troubleshooting division in Gurgaon. This is a high-stakes leadership role designed for a "teacher-leader" who will lead a team of trainers responsible for the end-to-end lifecycle of learning—from onboarding fresh talent to "up-skilling" seasoned troubleshooters on complex topics

Key Responsibilities

• Strategy & Curriculum Design: Develop a multi-tiered training roadmap that covers foundational Ads knowledge, deep-dive technical troubleshooting, and "soft skills" for high-stakes stakeholder management.
• New Hire Onboarding (NHT): Own the "Zero to Hero" journey. Ensure new recruits reach billable proficiency levels faster through immersive, simulation-based learning environments.
• Continuous Learning & Retraining: Identify knowledge gaps within the tenured team through quality audits and performance data. Design "Delta Training" modules for new product launches and policy updates.
• Stakeholder Partnership: Collaborate with the Troubleshooting Senior Manager and Product Specialists to align training content with real-world "pain points" seen in the queue.
• L&D Analytics: Define and track metrics for training effectiveness, such as Time to Proficiency, NHT Quality Scores, and the correlation between training interventions and performance metrics
• Mentorship: Lead and coach a team of technical trainers, helping them evolve from subject matter experts into world-class educators.
  
  

Key Skills

Digital Marketing and understanding of Ads Trouble shooting is desired. Expert-level knowledge of adult learning principles. The ability to pivot training materials within the prescribed time in response to a global product rollout.

Minimum Qualifications

• 12-18 years of total experience, with a heavy focus on Technical Training or Instructional Design within a global captive or Tier-1 BPO/Tech firm.
• Proven track record of managing training functions for teams of 50+ heads.
• Expertise in Learning Management Systems (LMS) and content authoring tools.
• Bachelor’s or Master’s degree in Human Resources, Education, Communications, or a technical field.
• Google Ads Certification: (Search, Display, Measurement, and Video).
• Data Literacy: Ability to use SQL or Data Studio to visualize the impact of training on operational KPIs.
• Understanding of the local talent landscape and cultural nuances in professional development
  
  

Certifications Required

Certified Professional in Learning and Performance (CPLP) or equivalent certification in learning and development. Click on Apply to know more.