Group Travel Specialist

Please note that the salary information shown is a general guideline only. Salaries are based upon a candidate's experience and qualifications, as well as internal equity, market and business considerations.

LOCATION: Remote Located in the United States or Canada

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With over 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability! 

Watch a video about the Lighthouse Project to find out more about these efforts!

We are always on the hunt for exciting, team employees passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care. 

Company Benefits Include: 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, (For employees working outside US, these benefits may vary slightly) Work from home options, and Home office internet reimbursement.

Exciting Travel Benefits? Of Course! We are a travel company.

ABOUT THE ROLE

The expectations for the role of Group Travel Specialist are:

• Assist with assigned groups and other Group Travel Specialists groups on the phone.
• Understanding and being able to speak to our group policies and procedures.
• Monitoring growth of their assigned groups and maintaining group space.
• Maintain day-to-day administrative tasks with their assigned groups.
• Responds to all internal and external partners in a timely manner.
• Collaborate with various departments such as Sales, Air, and Inventory.
• Being able to have difficult conversations with space limitations and tour cancelations.
• Monthly meetings with their sales team.

EXPERIENCE REQUIRED

The preferred candidate has noteworthy experience in the following areas:

• Product planning and travel destination knowledge.
• Knowledge of Sales processes.
• Knowledge and ability to read and speak to policies/ procedures.
• Three to five years in an administrative role.
• Strong public speaking skills and the ability to build Travel industry knowledge.
• Microsoft Office, especially Word and Excel.
• Knowledge of CRM (Siebel) preferred.
• Excellent organizational and time management skills. 

RESPONSIBILITIES 

• Oversee and support the day-to-day operations and/or activities of their assigned groups.
• Maintaining their Siebel calendar and work requests.
• Understand and work on weekly reports sent by management.
• Monitor their assigned groups Materialization growth.
• Provide oversight to groups on policies and procedures.
• Assist with calls on other associates assigned groups.
• Prevent and solve customer issues in a manner that ensures the highest degree of mutual satisfaction between the customer’s needs and those of the business.
• Manage and track all internal and external escalations from assigned groups.
• Closely collaborate with their assigned Inside Sales Representative and Business Development Manager.
• Build solid business relationships with clients, internal partners (air, operations, and guest services) and world-wide offices.
• Coordinate with Inventory department to prevent issues on group bookings and insure inventory availability or restriction.
• Adapt to new systems and policy changes.
• Engages in weekly huddles with team, as well as assigned teams territory meeting.

ABOUT THE DEPARTMENT

The Groups department falls under the umbrella of Customer Care, which is tasked with growing the Travel Agent Trade side of the business through multiple sales channels; retail travel sellers (primary channel), 3rd party re-sellers and group sales. The Customer Care division includes all business units that interact directly with the customer’s travel agent to sell Globus brands, answer inquiries, and resolve problems. The departments under Customer Care are Reservation & Associate Support, Digital Support, Trade Groups, Training, Sales, Service, and Guest Services.

EDUCATION

The preferred candidate will hold a Bachelor’s degree in a related field; or three to five years of related experience working with group travel and/or training; or equivalent combination of education and experience.

EEOC

Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.