Senior Engineer, Product Support

Responsibilities: - Provide technical support to end users and partners for our AEM product line - Respond to product-related queries, investigate issues, and provide timely resolutions - Reproduce and escalate complex issues to the appropriate teams for investigation and resolution - Actively participate in knowledge sharing and documentation efforts to improve overall support capabilities - Provide post-implementation support and troubleshooting for customer deployments - Engage with customers, partners, and cross-functional teams to ensure a seamless user experience Requirements: - 5+ years of experience in providing technical support for enterprise software products - Hands-on experience with Adobe Experience Manager (AEM) and its ecosystem - Strong problem-solving and analytical skills to investigate and resolve complex issues - Excellent communication and customer service skills to interact with diverse stakeholders - Ability to work independently and as part of a team to deliver high-quality support - Familiarity with web technologies, content management systems, and software development best practices - Willingness to work in a fast-paced, dynamic environment and adapt to changing priorities

GlobalLogic is a digital product engineering services company. We help our clients design and build innovative products, platforms, and digital experiences for the modern world. By integrating strategic design, complex engineering, and vertical industry expertise, we help our clients imagine what's possible and accelerate their transition into tomorrow's digital businesses.