Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Roles and Responsibility:
Define and execute a global training strategy aligned with business objectives, client requirements, and operational KPIs.
Proven experience managing large-scale, multi-location training teams.
Lead end-to-end training lifecycle across large voice-based BPO operations.
Design training programs focused on international voice operations, customer experience (CX), and service delivery excellence.
Drive Tech /AI transformation to enhance learning experience.
Own and manage training function P&L, including budgeting, cost optimization, and ROI tracking.
Must Have Skill
20+ years of experience in Training within international Voice BPO/CX operations.
Skills Required
RoleGlobal Training Leader
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Bachelors degree
Employment TypeFull Time, Permanent
Key Skills
Other Information
Job CodeGO/JC/3021/2026
Recruiter NameMaheshwari Balasubramanian
Click on Apply to know more.