Program Specialist for Data, Monitoring and Quality - Foster Care

Reporting to the Senior Program Officer for Quality Assurance, the Program Specialist for Data, Quality, & Monitoring will support Global Refuge in delivering high quality programs and services for unaccompanied children and families. The position will contribute to all internal quality control, onsite monitoring, desk monitoring, service evaluation, and case processing activities. Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships. Provide support to Senior Program Officer for Quality Assurance in oversight of program quality and quality assessment tools. Provide data entry including creating and auditing electronic case files in Global Refuge's internal case management system. Conduct data reporting in order to organize information, identify concerns, highlight trends, etc. Uploading referral documents into the Global Refuge case management system and tracking compliance of programmatic outcomes. Assist Program Officer for Compliance and Quality Assurance to complete audits of all Unaccompanied Children's (UC) case files in the UC Portal to ensure program compliance with Office of Refugee Resettlement policy and procedure for file maintenance. Identify noncompliance trends as well as demographic trends and elevate to the SPO for QA. Assist with various programmatic communication processes and tools, including program memos, network communications, informational materials, and other communications and tools. Maintain up to date standard operating procedures, reporting calendars, and distribution lists. Aid the Monitoring and Evaluation team during annual monitoring visits by conducting personnel training log audits, client file audits, and data analysis to inform corrective action plans based on compliance data for previous fiscal year. Occasionally travel onsite to partner agencies to assist with in-person monitoring visits as assigned. Aid with headquarters monitoring visit preparation including collecting memos, training plans, informal communications, throughout the year and filing reports. Providing administrative support for funding proposals as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.