PwC
Website:
pwc.com
Job details:
At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Senior Manager — Global Payroll
Location: PwC Acceleration Center, Bangalore (Bengaluru)
Work Mode: Hybrid/Onsite (as per business need)
Shift: Night Shift (US/Canada time zones) — openness to night shift is required
Experience: 13–20 years (relevant payroll experience)
Employment Type: Full-time
About The Role
The Senior Manager, Global Payroll will deliver accurate, timely, and compliant payroll services for multi-country populations with a strong focus on US, Canada and other regions. The role partners closely with HR, Finance, and third-party vendors, and leverages enterprise HR/payroll platforms (Oracle/Workday/SAP), Time & Attendance tools (UKG/Kronos), and case management (ServiceNow) to meet SLAs and drive continuous improvement.
Key Responsibilities
- Payroll Acumen: Serve as a Leader for international payroll processing, accounting, and related roles across multiple jurisdictions and regions accurately, on time, and at the highest quality following a defined payroll playbook
- Systems & Tools: Oversee payroll activities outside the regular payroll cycle (e.g., off-cycle payments including bonuses, year-end activities, requirements for specific countries, etc.) using Oracle Fusion Payroll, Workday Payroll or SAP/SuccessFactors Payroll
- Service Delivery: Supervise payroll activities, validation of payroll inputs, reconcile outputs, and address errors or discrepancies. Lead communication and coordination between PwC team, client, and payroll service providers, escalating issues as necessary and identifying potential resolutions, and regularly reporting on status
- Client Focus: Manage service level agreements, key performance indicators, customer performance indicators, and support monthly and quarterly business reviews
- Vendor & Stakeholder management: Coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis.
- Continuous Improvement: Identify process gaps and automate where possible (e.g., template, Automation, validations, file transformations); contribute to knowledge base and training.
- Team Management: Actively listen, ask questions to check understanding, clearly express ideas. Seek, reflect, act on, and give feedback and manage the team’s performance
Required Qualifications & Skills
- 13–20 years of hands-on core payroll operations experience, including global payroll
exposure.
- Proficiency in at least two major payroll platforms: Oracle Fusion Payroll, Workday or SAP Payroll.
- Working knowledge of UKG/Kronos (time & attendance/workforce management).
- Experience using ServiceNow for case/ticket management and knowledge articles.
- Global payroll knowledge/experience (multi-state/province) is an advantage.
- Advanced MS Excel skills (lookups, pivots, data validations); strong data integrity
mindset.
- Excellent written and verbal communication; ability to work cross-functionally
- Ensure training materials are kept up-to-date, train team members, and act as backup as needed
- Willing and able to work a night shift aligned to North American time zones.
- Payroll Certification – FPC/CPP would be an added advantage
Behavioral Competencies
- Detail-oriented with a strong control mindset and ownership of outcomes.
- Client-service orientation with the ability to prioritize under tight deadlines.
- Collaboration and inclusion across global, multi-disciplinary teams.
- Continuous learning and improvement orientation.
- Commit to understanding how business works and building commercial awareness
Education
- Bachelor’s/Master degree in Commerce, Accounting, Finance, HR, or related field (or equivalent experience).
What You’ll Work With
Technologies: Oracle Fusion Payroll, Workday Payroll, SAP/SuccessFactors Payroll, UKG/Kronos, ServiceNow, MS Excel
Processes: Global payroll cycles, T&A integrations, GL/recons, compliance, vendor governance, audits
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