About the role
As a customer support executive at Global Groupware Solutions Limited, you will be at the forefront of providing exceptional service to our clients worldwide. Your role will be crucial in maintaining positive relationships with customers and ensuring their needs are met efficiently and effectively.
Key responsibilities:
1. Utilize your SQL knowledge to troubleshoot and resolve customer inquiries and technical issues
2. Analyze customer data and provide insightful recommendations for improvement
3. Communicate with customers in a clear and professional manner through phone, email, and chat support
4. Demonstrate high proficiency in spoken English to effectively communicate with international clients
5. Display strong written English skills to accurately document customer interactions and resolutions
6. Collaborate with cross-functional teams to escalate and resolve complex customer issues
7. Continuously strive to improve customer satisfaction and loyalty through proactive and personalized support
If you are a tech-savvy individual with excellent communication skills and a passion for providing top-notch customer service, we want you to join our dynamic team. Take on this exciting opportunity to grow your career and make a positive impact on our global clientele. Apply now and be a part of our innovative and customer-centric organization.
About the company
We are the company behind EmployWise, award-winning cloud-based software for hire-to-retire HR automation delivered in the SaaS model. Through our products and services, we help our customers leverage their human capital to achieve better business results. We believe in nurturing talent because we believe that to build a successful organization, we need people with exemplary talent! We provide our people with an environment charged with challenges, achievements, and aspirations. Each team member strives to maintain the highest standards of integrity and ethical business practices along with individual determination for quality, learning, and growth, which helps us exceed expectations.
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