Global DirectorWhiteSlips Job Management Consultantsfull-timeRequired skillsRoot Cause AnalysisAbout the role WhiteSlips Job Management Consultants Website: whiteslips.com Job details: Build Company's global support escalation strategy and processes for both internal and external escalations.Lead the global external escalations function, including social media support, managing high-priority, escalated and influencer cases. Design and implement comprehensive standard operating procedures for the teams so that escalated cases are handled well and escalations are prevented from happening in future.Use AI to drive root cause analysis and identify insights about experience gaps coming out of escalated cases and work with the Tech, CommOps and Ops teams to fix those. Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.