Senior Technical Analyst

Glatfelter Insurance Group is seeking a Sr. Technical Analyst to plan, design, develop, and launch efficient information and operations systems in support of core organizational functions. This individual will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve systems issues to maximize the benefit of IT systems investments. This position will serve as a liaison between IT groups, users, and vendors and will mentor peers, specifically technical analysts and business analysts. This position is required to be onsite in our York, PA office. Key Responsibilities Maintains a high level of confidentiality and a professional demeanor and approach in the performance of duties. Independently define problems/situations and design system changes or procedures to satisfy requirements. Independently develop solutions of advanced complexity utilizing tooling solutions or other technology concepts (e.g. stored procedures, java script, et.al.) Research advanced user problems and solve them by modifying the existing system when the solution follows clear precedent. Plans and works on varied information systems assignments. Monitors the work of a segment of a major project or an entire project of lessor complexity and importance. Perform advanced testing (security, stress, integration, compatibility, etc.) of multi-system solutions and enhancements. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems. Assist in the planning, design, development, and deployment of new applications and enhancements to existing applications. Ensure compatibility and interoperability of in-house computing systems. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. Independently perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions and conduct post-implementation reviews. Maintain a working knowledge of automation products and services, as well as business analysis best practices. Maintain knowledge of IT's strategic initiatives and assist in identifying potential system-related solutions. Draft specifications and/or develop solutions for those initiatives. Represent IT in dealing with internal business partners. Represent GIG in discussions and negotiations with various external business partners. Serve as a liaison between IT, users and vendors. Provide orientation and training to end users for all modified and new systems. Establishes standards, guidelines and procedures for maximizing system performance. Maintains project tracking information and reports progress to the project leader. Takes advantage of opportunities for professional growth and continued education. Mentor other technical analysts and/or business analysts in regards to analyzing system changes, documenting business requirements, preparing test plans and conducting tests. Manage small to medium size project teams. Review coding logic, participate in code reviews, and code solutions. Work with developers to create system designs that meet the needs of the stakeholders.

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.